NICHOLE JOHNSON
Simi Valley,CA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
34
34
years of professional experience
Work History
Office Manager
Dr. Thomas Truong & Associates
Simi Valley, CA
03.2016 - Current
- Executed opening and closing procedures to maintain seamless office operations.
Delivered exceptional customer service to patients and visitors.
Managed front desk operations, addressing phone and email inquiries promptly.
Scheduled appointments and coordinated patient check-ins and check-outs efficiently.
Trained employees while overseeing payroll administration and compliance.
Maintained accurate employee records to ensure regulatory adherence.
Liaised with representatives to improve communication effectiveness.
Handled insurance billing and resolved patient disputes swiftly.
Post Closing/Recording Specialist
WFG Lender Services
Westlake Village, CA
03.2012 - 10.2013
- Conducted thorough checks of all loan documents for required information and corrections.
Utilized Simplifile and ERX websites to streamline document submission processes.
Coordinated with out-of-state title companies and abstractors for efficient client service.
Managed customer service inquiries related to documentation and processing issues.
Performed heavy typing and computer work to maintain accurate records.
Facilitated communications with closers and clients regarding missing or required documents.
Ensured timely submission of documents for recording, improving operational efficiency.
Veterinary Assistant
Simi Valley Animal Hospital
Simi Valley, CA
12.2007 - 10.2009
- Conducted efficient check-in and check-out procedures for clients.
Entered patient history and examination notes into the database.
Handled and restrained animals safely during veterinary procedures.
Monitored animals throughout procedures to ensure well-being.
Filled prescriptions according to regulatory guidelines.
Maintained high levels of sanitation and sterilization within the hospital facility.
Marketing Representative
20th Century Insurance
Woodland Hills, CA
11.1996 - 02.1998
- Facilitated auto insurance quote processing for customer inquiries promptly.
Conducted data entry to ensure record accuracy and completeness.
Supported administrative functions, contributing to overall team productivity.
Preschool Teacher/Asst. Director
Kids 'n Things Preschool
Simi Valley, CA
11.1991 - 11.1996
- Managed facility operations, ensuring readiness for opening and closing activities.
Oversaw student enrollment process to increase school capacity.
Served as liaison between parents and staff, addressing concerns promptly.
Coordinated bus routes, planned activities, and organized events for school trips.
Scheduled staff shifts and managed payroll to maintain efficient operations.
Maintained inventory supplies to support daily operational needs.
Instructed children in essential skills for successful kindergarten transition.
Skills
- Personable
- Motivated team player
- Meticulous attention to detail
- Customer relations
Timeline
Office Manager
Dr. Thomas Truong & Associates
03.2016 - Current
Post Closing/Recording Specialist
WFG Lender Services
03.2012 - 10.2013
Veterinary Assistant
Simi Valley Animal Hospital
12.2007 - 10.2009
Marketing Representative
20th Century Insurance
11.1996 - 02.1998
Preschool Teacher/Asst. Director
Kids 'n Things Preschool
11.1991 - 11.1996