Nichole Leiphart
Windsor,USA
Summary
Dynamic and detail-oriented receptionist with over six years of experience delivering exceptional administrative support and outstanding customer service. Excels in fast-paced environments. Strong organizational skills and a commitment to enhancing the client experience create a welcoming and productive atmosphere. Proven expertise in multitasking and problem-solving ensures seamless daily operations and fosters positive interactions with clients.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Luminer Converting Group
08.2022 - 05.2023
- help create labels for customers
- maintain customers accounts
- create/send quotes and invoices
- enter orders into the system
- follow orders from start to finish to insure shipped before or by due date
- following up with customers
- answering/transferring calls on a multi-line phone
- ordering material, supplies, ink etc.
Customer Service Representative
ManpowerGroup/Maximus
03.2021 - 06.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered service and support to each customer
- Shared detailed information regarding options to help customers
- Provided customer service and issue resolution to increase QA satisfaction levels.
Medical Assistant Receptionist
Dermatology And Skin Surgery Center
01.2021 - 04.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments.
- Collected and processed patient payments and maintained patient files
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system
Front Desk Receptionist
Red Lion Chiropractic
01.2020 - 01.2021
- Checking in patients
- Multi lined phones
- Taking payments (credit cards, money, checks)
- Scheduling appointments
- Filing/copying
Server
Texas Roadhouse
03.2019 - 02.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Ran items to guest tables in dining room.
Server
Buffalo Wild Wings
09.2018 - 05.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups
- Stocked server areas with supplies before, during and after shifts.
- Ran items to guest tables in dining room.
Server
Friendly's
05.2017 - 09.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming
- Cleared table and bussed dishes to allow for quick setups
- Stocked server areas with supplies before, during and after shifts.
- Ran items to guest tables in dining room.
Service Administrator/Retail
Fox Pools/ Master Staffing
01.2016 - 11.2017
- Using a multi lined phone
- Helping customers
- Service quotes
- Data entry
- Balancing pool chemicals.
- Cashing customers out
Caregiver
Life's New Beginning
09.2015 - 01.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
Caregiver
Typical Life
09.2013 - 08.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
Distribution Clerk
Starbucks Roasting Plant
08.2011 - 04.2012
- Experience with building pallets
- Arm scanner experience
- Hand jack experience
- Packing items if boxes on an assembly line
- Labeling boxes with item sticker.
Cashier/Stocker
Party City of York
04.2007 - 04.2010
- Multi lined phone
- Making appointments for picking up party items
- Filling up balloons
- Helping customers
- Stocking shelves
- Unloading shipment.
- Register experience
Education
Diploma -
Eastern York High School
Wrightsville, PA01.2008
Skills
- Clerical support
- Payment processing
- Multi-line phone system operation
- Data entry
- Call management
- Schedule management
- Documentation
- Microsoft Office
- Relationship building
Timeline
Customer Service Representative
Luminer Converting Group
08.2022 - 05.2023
Customer Service Representative
ManpowerGroup/Maximus
03.2021 - 06.2021
Medical Assistant Receptionist
Dermatology And Skin Surgery Center
01.2021 - 04.2021
Front Desk Receptionist
Red Lion Chiropractic
01.2020 - 01.2021
Server
Texas Roadhouse
03.2019 - 02.2020
Server
Buffalo Wild Wings
09.2018 - 05.2019
Server
Friendly's
05.2017 - 09.2018
Service Administrator/Retail
Fox Pools/ Master Staffing
01.2016 - 11.2017
Caregiver
Life's New Beginning
09.2015 - 01.2016
Caregiver
Typical Life
09.2013 - 08.2015
Distribution Clerk
Starbucks Roasting Plant
08.2011 - 04.2012
Cashier/Stocker
Party City of York
04.2007 - 04.2010
Diploma -
Eastern York High School
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