Nichole Leslie
Springfield,MO
Summary
Dynamic and service-oriented professional with extensive experience as a Lead Receptionist at Levin Roweton, LLC. Expert in client relationship management and staff training, enhancing customer satisfaction and operational efficiency. Proven ability to implement effective filing systems and manage multi-line phone operations, fostering loyalty and improving guest experiences.
Overview
16
16
years of professional experience
Work History
Lead Receptionist
Levin Roweton, Llc
Springfield, MO
06.2018 - Current
- Provided administrative support by preparing documents and reports as needed
- Implemented filing systems to improve information retrieval efficiency
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Supported management with accurate data entry, report generation, and record-keeping
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty
- Improved overall guest experience by proactively anticipating their needs during visits
Receptionist
Animal Health Center
Springfield, MO
08.2012 - 06.2018
- Managed appointment scheduling using electronic health record systems to optimize clinic workflow.
- Processed patient intake forms
Shift Manager
Braum's Ice Cream & Burger Restaurant
08.2009 - 08.2012
- Supervised daily operations to ensure efficient service and adherence to quality
- Managed inventory levels, minimizing waste while ensuring product availability for peak hours.
- Coordinated shift schedules to optimize workforce efficiency and meet business demands.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Beloit Jr Sr Highschool
Beloit, KSSkills
- Client relationship
- Staff training
- Policy enforcement
- Scheduling appointments
Timeline
Lead Receptionist
Levin Roweton, Llc
06.2018 - Current
Receptionist
Animal Health Center
08.2012 - 06.2018
Shift Manager
Braum's Ice Cream & Burger Restaurant
08.2009 - 08.2012
High School Diploma -
Beloit Jr Sr Highschool