Nichole lucas
Bend
Summary
Hands-on team leader with 8+ years of experience in fast-paced retail environments. Known for leading by example, setting clear expectations, and supporting teams to deliver strong customer service. Adaptable, dependable, and results-driven, with a focus on teamwork, efficiency, and a positive work environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Front End Team Lead
Walmart
Bend
2025.05 - 2026.04
- Led front-end team in delivering exceptional customer service experiences.
- Coordinated daily operations to ensure smooth front-end workflows.
- Trained new associates on cash register systems and store policies.
- Lead front-end operations, supporting a high-volume store with consistent guest flow.
- Provided technical leadership, mentorship and guidance to team members.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Supervise and coach a team of 10–20+ associates, improving performance and accountability
- Reduced customer wait times during peak hours by actively managing staffing and jumping in to assist
- Handle escalated guest concerns, resolving issues quickly to maintain a positive experience
- Coordinate daily breaks and coverage to ensure smooth, uninterrupted operations
- Train and develop new hires, helping improve team confidence and efficiency
Front End Relief Assistant Manager
Fred Meyer
Bend
2019.08 - 2024.04
- Supervised daily operations and staff activities in fast-paced retail environment.
- Trained and mentored new team members on company policies and procedures.
- Coordinated inventory management processes to maintain optimal stock levels.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Implemented scheduling systems to optimize workforce efficiency and coverage.
- Monitored compliance with safety standards and store regulations during shifts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Dental Receptionist
Dr. Johnson s Family Dental
Colorado Springs
2016.12 - 2018.03
- Scheduled patient appointments and coordinated follow-up visits.
- Managed patient records using dental software for accuracy and efficiency.
- Assisted patients with insurance claims and explained payment options.
- Handled incoming calls and responded to inquiries promptly.
- Maintained cleanliness and organization of the reception area and waiting room.
- Collaborated with dental staff to streamline patient flow during busy hours.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
Education
Certified Dental Assistant - Dental Assisting Program
Intellitech Medical Institute
Colorado Springs, CO 2014.03 - 2016.04
Enterprise High School
Redding, CASkills
- Customer service
- Team leadership
- Staff training
- Performance management
- Empowerment coaching
- Time management
- Conflit resolution
Timeline
Front End Team Lead
Walmart
2025.05 - 2026.04
Front End Relief Assistant Manager
Fred Meyer
2019.08 - 2024.04
Dental Receptionist
Dr. Johnson s Family Dental
2016.12 - 2018.03
Certified Dental Assistant - Dental Assisting Program
Intellitech Medical Institute
2014.03 - 2016.04
Enterprise High School