Nichole OMalley
Hospitality Management
Lakeland,FL
Summary
Dynamic professional with a proven track record at Southern Hospitality LLC, enhancing sales through strategic merchandising and boosting team morale. Skilled in customer relations and data analysis, I excel in optimizing operations and fostering collaboration. Recognized for meticulous attention to detail and effective communication, driving exceptional service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist
Veicts Lawn Care
12.2024 - Current
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Head Banquet Server
Southern Hospitality LLC
08.2020 - 12.2024
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Asst. Manager
Palace Italian Restaurant
09.2014 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
No Degree - Dental Assistant
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Customer/Client relations
Customer and client relations
Time management
Bookkeeping
Organization skills
Verbal and written communication
Greeting and seating clients
Project coordination
Scheduling appointments
Appointment scheduling
Professional demeanor
Strategic planning
Tech-Savvy
Front desk operations
Phone etiquette
Reception desk management
Call redirection
Calm demeanor
Professional and polished presentation
Meticulous and organized
Multi-line telephone skills
Positive and professional
Customer service
Multitasking
Effective communication
Attention to detail
Computer proficiency
Reliability
Visitor and customer relations
Timeline
Receptionist - Veicts Lawn Care
12.2024 - Current
Head Banquet Server - Southern Hospitality LLC
08.2020 - 12.2024
Asst. Manager - Palace Italian Restaurant
09.2014 - 12.2018
Florida Career College - No Degree, Dental Assistant