NICHOLE REYES
Temple Hills,MD
Summary
Hospitality professional with full-time front desk experience and current experience as a Sales Coordinator in a high-volume hotel environment. Skilled in guest service, group room coordination, and master account management. Currently pursuing a Master’s in Hospitality Management and seeking a Sales Coordinator role to contribute strong organizational and communication skills in a dynamic hospitality setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Coordinator
PM Hotel Group
08.2025 - Current
- Supported sales team by addressing group inquiries and preparing proposals. Coordinated contract processes to facilitate timely agreements.
- Executed regular updates and maintenance of sales database, guaranteeing accurate documentation of bookings, contracts, and client interactions.
- Compiled and distributed comprehensive sales reports, including occupancy forecasts.
- Facilitated collaboration among hotel departments to fulfill group requirements.
- Oversaw diverse administrative functions, including filing, answering phones, and managing information requests.
- Performed clerical tasks, including typing, copying, designing flyers, and managing social media posts.
- Facilitated meetings for incoming groups to ensure seamless accommodations.
- Facilitated guest relations and provided exceptional service as lobby ambassador.
- Assisted in creating resumes and BEOS for clients.
Front Desk Agent (Full-Time)
Hilton Garden Inn Arlington Courthouse Plaza
01.2024 - 08.2005
- Serve as the first point of contact for guests, delivering warm, personalized service in line with Hilton brand standards.
- Manage front office operations including check-ins, check-outs, billing, and handling guest requests using ONQ and PEP systems.
- Coordinate accommodations for group bookings of 40+ guests, including corporate and tour groups, ensuring seamless check-in and rooming accuracy.
- Route charges to group master accounts and override rates for group blocks in collaboration with the sales team.
- Communicate across departments to ensure room readiness, guest satisfaction, and smooth shift transitions.
- Promote loyalty programs and resolve guest concerns with professionalism and efficiency.
Education
MBA - Hospitality Management
University of North America
Fairfax, VA12.2027
Bachelor of Science - Tourism And Hospitality Management
Wesleyan University-Philippines
Philippines08-2023
Skills
- PEP, Microsoft Office, Delphifdc, The Vault, R&I
- Group Master Billing & Rate Override Execution
- Group Booking & Room Coordination
- Personalized Guest Service & Complaint Resolution
- Front Office Operations & Interdepartmental Collaboration
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Bilingual: English & Filipino
Certification
- On-the-Job Training Certification – Flight Attendant Training (600 Hours)
- Completed through Wesleyan University-Philippines in partnership with TopAir Cabin Crew Training Center, Philippines – July 2022
Timeline
Sales Coordinator
PM Hotel Group
08.2025 - Current
Front Desk Agent (Full-Time)
Hilton Garden Inn Arlington Courthouse Plaza
01.2024 - 08.2005
MBA - Hospitality Management
University of North America
Bachelor of Science - Tourism And Hospitality Management
Wesleyan University-Philippines