Nichole Roberson
Basehor,KS
Summary
Dedicated sales professional with a strong background in consultative sales, patient communication, and relationship building. Experienced in identifying client needs, presenting customized solutions, and fostering trust through clear and compassionate communication. Recognized for strong interpersonal skills, relationship management, and the ability to drive business growth through personalized service and consistent follow-up.
Overview
16
16
years of professional experience
Work History
Patient Advocate
Exo Dental
Topeka, KS
04.2026 - Current
- Convert qualified leads into scheduled consultations through effective communication, relationship building, and urgency-driven sales strategies.
- Manage patient follow-up by reconnecting with prospective patients , addressing concerns, and increasing appointment conversion rates.
- Build strong patient relationships by establishing trust, delivering exceptional customer service, and maintaining consistent communication.
Treatment Coordinator
Shared Practices Group
Kansas City, MO
10.2024 - 02.2026
- Presented personalized treatment recommendations and educated patients on dental implant procedures, helping them understand treatment benefits, outcomes, and long-term value.
- Collaborated closely with the doctor to align patient needs with treatment plans.
- Addressed patient questions and concerns during the consultation by presenting personalized solutions.
- Acted as the primary contact for new and existing leads, providing professional, engaging, and informative communication throughout the patient journey.
- Maintained communication with patients who postponed treatment, addressing questions and reinforcing treatment value to support future acceptance.
Growth Consultant
Dedicated Senior Medical Center
Kansas City, MO
01.2023 - 09.2024
- Generated and developed high-quality leads within assigned territory,
- Developed and maintained relationships with seniors, healthcare brokers, community organizations, and senior-focused businesses.
- Collaborated with team members to plan and execute successful events that increased patient engagement and supported business growth.
Account Manager
AT&T
Lawrence, KS
02.2010 - 11.2021
- Successfully achieved and surpassed aggressive sales goals through consultative selling.
- Developed and executed action plans aligned with sales metrics and company initiatives.
- Delivered personalized customer experiences by identifying client needs and positioning value-driven solutions.
- Presented integrated products and service solutions tailored to individual customers needs.
- Collaborated with team members to exceed monthly performance metrics.
- Resolved escalated client concerns through research, problem-solving and effective communication.
Timeline
Patient Advocate
Exo Dental
04.2026 - Current
Treatment Coordinator
Shared Practices Group
10.2024 - 02.2026
Growth Consultant
Dedicated Senior Medical Center
01.2023 - 09.2024
Account Manager
AT&T
02.2010 - 11.2021