Detail-oriented Patient Access Representative with 10 years of experience in healthcare administration. Proven track record of improving patient access and satisfaction scores. Skills include patient registration, insurance verification, and data entry. Certified Healthcare Access Associate with a passion for enhancing patient experience.
Overview
1
1
Certification
Work History
Patient Access Representative
CareLink Health Services
1 2023 - 3 2026
Reduced patient wait time by 20%
Processed 150+ patient records daily
Enhanced check-in efficiency by 30%
Medical Receptionist
Springfield Medical Plaza
1 2018 - 12 2022
Scheduled appointments for 200+ patients weekly
Managed patient billing inquiries efficiently
Implemented a new filing system improving access
Healthcare Support Specialist
Greenfield Hospital
1 2016 - 12 2017
Assisted with 25+ patient admissions per day
Supported 15% increase in hospital efficiency
Coordinated team meetings with 95% attendance
Education
Bachelor of Science - Healthcare Administration
Fayetteville State University
Fayetteville, NC
05-2027
Skills
Patient Registration
Insurance Verification
Data Entry
HIPAA Compliance
Customer Service
Medical Terminology
Scheduling
Problem-solving
Accomplishments
Streamlined patient intake process by 20%
Improved patient satisfaction scores by 15%
Certification
Certified Professional Biller (CPB) Training Course - AAPC, Earned April 2026
Health Information Management and Finance - University of Michigan at UM-Flint, Earned April 2024
ICD-10 Medical Coding, Fayetteville Technical Community College, Earned April 2024