Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nichole Smith

Charlotte,NC

Summary

Detail-oriented Patient Access Representative with 10 years of experience in healthcare administration. Proven track record of improving patient access and satisfaction scores. Skills include patient registration, insurance verification, and data entry. Certified Healthcare Access Associate with a passion for enhancing patient experience.

Overview

1
1
Certification

Work History

Patient Access Representative

CareLink Health Services
1 2023 - 3 2026
  • Reduced patient wait time by 20%
  • Processed 150+ patient records daily
  • Enhanced check-in efficiency by 30%

    Medical Receptionist

    Springfield Medical Plaza
    1 2018 - 12 2022
    • Scheduled appointments for 200+ patients weekly
    • Managed patient billing inquiries efficiently
    • Implemented a new filing system improving access

      Healthcare Support Specialist

      Greenfield Hospital
      1 2016 - 12 2017
      • Assisted with 25+ patient admissions per day
      • Supported 15% increase in hospital efficiency
      • Coordinated team meetings with 95% attendance

        Education

        Bachelor of Science - Healthcare Administration

        Fayetteville State University
        Fayetteville, NC
        05-2027

        Skills

        • Patient Registration
        • Insurance Verification
        • Data Entry
        • HIPAA Compliance
        • Customer Service
        • Medical Terminology
        • Scheduling
        • Problem-solving

        Accomplishments

        • Streamlined patient intake process by 20%
        • Improved patient satisfaction scores by 15%

        Certification

        • Certified Professional Biller (CPB) Training Course - AAPC, Earned April 2026
        • Health Information Management and Finance - University of Michigan at UM-Flint, Earned April 2024
        • ICD-10 Medical Coding, Fayetteville Technical Community College, Earned April 2024

        Timeline

        Patient Access Representative

        CareLink Health Services
        1 2023 - 3 2026

        Medical Receptionist

        Springfield Medical Plaza
        1 2018 - 12 2022

        Healthcare Support Specialist

        Greenfield Hospital
        1 2016 - 12 2017

        Bachelor of Science - Healthcare Administration

        Fayetteville State University