Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NICHOLE M. SOEPARDI

NICHOLE M. SOEPARDI

Dallas

Summary

Professional scheduler with strong organizational skills and results-driven mindset. Demonstrated expertise in managing complex appointment systems, ensuring optimal clinic efficiency and patient satisfaction. Known for effective team collaboration, adaptability, and reliability in dynamic healthcare environments. Proficient in scheduling software, communication, and problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cardio-Oncology Clinic Scheduler

South Denver Cardiology
Littleton, CO
06.2023 - Current
  • Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
  • Managed appointment calendars using electronic health record systems for efficiency.
  • Communicated with patients regarding appointments, ensuring clarity and understanding.
  • Collaborated with healthcare providers to streamline scheduling processes and enhance patient care.
  • Maintained up-to-date knowledge of available physicians, specialties, and services offered within the clinic network, enabling efficient use of resources when scheduling appointments for patients with complex needs.

Call Center Agent/ Personal Scheduler

South Denver Cardiology
10.2021 - Current
  • Analyzed and collected patient information to prepare appointment records.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Managed high-volume inbound calls, ensuring timely resolution of patient inquiries and concerns.
  • Documented patient interactions accurately in electronic health record systems to maintain data integrity.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.

Sports Marketing Assistant

University of Idaho Athletics
01.2019 - 03.2021
  • Worked alongside dean of athletics to design and implement promotional activities for game days.
  • Coordinated promotional events to enhance fan engagement and community outreach.
  • Developed content for social media platforms to boost online visibility and interaction.
  • Assisted in managing marketing campaigns, ensuring alignment with athletic department goals.
  • Tracked campaign performance metrics to evaluate effectiveness and optimize future efforts.

Education

Bachelor of Arts (B.A.) - Sports Management and Communications

Washington State University
Pullman, WA
05.2021

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Calendar management

Certification

  • CPR
  • AED
  • First Aid
  • Food Handlers Permit

Timeline

Cardio-Oncology Clinic Scheduler

South Denver Cardiology
06.2023 - Current

Call Center Agent/ Personal Scheduler

South Denver Cardiology
10.2021 - Current

Sports Marketing Assistant

University of Idaho Athletics
01.2019 - 03.2021

Bachelor of Arts (B.A.) - Sports Management and Communications

Washington State University

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