Nichole Veloz
Austin
Summary
Reliable Individual with a background in client service and teamwork. Supports team efforts through efficient task coordination and problem resolution. Dedicated to creating a welcoming atmosphere and improving client experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
H&r Block
Austin, TX
12.2025 - 04.2026
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling, optimizing front desk efficiency.
- Handled incoming calls, addressing inquiries and directing to appropriate staff.
- Maintained client confidentiality while processing sensitive information.
Front Desk Receptionist
H&r Block
Austin, TX
01.2025 - 04.2025
- Supported tax preparation team with document collection and organization.
- Utilized office software for data entry and customer records management.
- Coordinated with team members to enhance client service experience.
- Resolved client issues promptly, contributing to overall satisfaction levels.
Life Skills Paraprofessional
AISD Clint Small Middle School
Austin, TX
08.2019 - 10.2021
- Implemented individualized education plans to support students' emotional and social development.
- Facilitated group activities that promoted teamwork and communication skills among students.
- Assisted teachers in classroom management, ensuring a positive learning environment for all students.
- Monitored student progress and provided feedback to educators regarding behavioral and academic challenges.
Education
GED -
Anderson High School
Austin, TX02.1991
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
Certificate of Qualification For Paraprofessionals-NCLB
Timeline
Front Desk Receptionist
H&r Block
12.2025 - 04.2026
Front Desk Receptionist
H&r Block
01.2025 - 04.2025
Life Skills Paraprofessional
AISD Clint Small Middle School
08.2019 - 10.2021
GED -
Anderson High School