Summary
Work History
Education
Skills
Timeline
Generic

Nicholette Archie

Fayetteville,NC

Summary

Proven office administration expert from Heart To Heart Counseling, adept in streamlining operations and enhancing team efficiency by over 30%. Skilled in document preparation and staff training, I excel in fostering positive customer relationships and resolving conflicts with empathy, ensuring high client satisfaction and loyalty.

Work History

Assistant Office Manager

Heart To Heart Counseling
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.

Receptionist

New Classic Paint & Body Collision Repair
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Manager

Me Time Day Spa
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

AT&T
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Certified Nursing Assistant

Jacksonville Health and Rehabilitation
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.

Education

Medical Assistant

The College of Health Care Professions
TX

Skills

  • Customer service
  • Office administration
  • Staff training
  • Document preparation
  • Referrals

Timeline

Assistant Office Manager

Heart To Heart Counseling

Receptionist

New Classic Paint & Body Collision Repair

Manager

Me Time Day Spa

Customer Service Representative

AT&T

Certified Nursing Assistant

Jacksonville Health and Rehabilitation

Medical Assistant

The College of Health Care Professions
Nicholette Archie