Nicholis Diltz

• Educated customers on the why behind vehicle maintenance, building long-term trust and relationships that brought people back.
• Handled customer requests with patience and focus, offering personalized recommendations instead of one-size-fits-all solutions.
• Balanced over eighty jobs at once: answering questions, managing repair schedules, and checking parts.
• Consistently hit and exceeded monthly sales goals by recommending only what made sense for the customer and their vehicle service needs.
• Performed detailed inspections with a technician’s eye, clearly explaining issues to customers in a way that built confidence and clarity.
• Kept meticulous service records to ensure clean, accurate billing and fast, hassle-free warranty processing.

• Performed hands-on maintenance across a wide range of trades, including plumbing, copper pipe fitting, soldering, minor electrical, drywall, flooring, and light carpentry.
• Took the lead on system upgrades and remodels, including HVAC support, restroom renovations, and equipment replacements, earning a reputation as the go-to technician for complex, multi-trade tasks.
• Worked directly with vendors and suppliers to source cost-effective parts and materials, helping the team stay on budget while ensuring quality.
• Conducted routine inspections and preventative maintenance on facility equipment, reducing unexpected repairs and extending equipment lifespan.
• Scheduled and completed maintenance and repairs on a consistent timeline, keeping operations running smoothly without disruption.
• Responded quickly to urgent maintenance issues, coordinating with staff and external resources to resolve problems with minimal downtime.
• Kept accurate records of completed work, inventory usage, and repair timelines to support billing, warranty claims, and compliance requirements.
• Assisted with planning during renovation and construction phases, offering practical input on material needs, equipment access, and maintenance-friendly layouts.
• Maintained high standards of safety and compliance, ensuring all work met or exceeded Nevada building codes and workplace safety regulations.

• Performed fabrication and finishing of aerospace components using high-powered tools such as plasma cutters, welding torches, sandblasters, table saws, and cutting wheels.
• Executed specialized processes including coating, investing, breakout, and pouring in strict adherence to company SOPs and quality standards.
• Diagnosed and repaired electrical and mechanical systems on production equipment, minimizing downtime and improving line efficiency.
• Conducted root cause analysis on equipment malfunctions and implemented solutions that enhanced overall reliability and performance.
• Led daily work planning and task delegation, ensuring smooth operations and supporting junior technicians with hands-on guidance and troubleshooting expertise.
• Carried out detailed quality inspections of fabricated parts, confirming compliance with precise aerospace specifications and tolerances.
• Managed inventory tracking and materials prep, maintaining accurate records to support both production output and cost efficiency.
• Streamlined processes by identifying workflow improvements that increased productivity and reduced waste.
• Maintained a clean and safety-focused workspace, proactively monitoring equipment and enforcing shop safety protocols.

• Oversaw a team of 30–42 employees to meet strict order fulfillment deadlines, ensuring high-volume processing aligned with timed customer appointments and performance standards.
• Managed day-to-day operations across multiple departments, maintaining strong communication and coordination to streamline order flow and resolve bottlenecks quickly.
• Trained new team members on company policies, order handling, safety procedures, and performance expectations, improving onboarding efficiency and team readiness.
• Enforced company policies and safety standards, administering corrective actions as necessary while maintaining a positive, productive team environment.
• Provided frontline support for customer inquiries and concerns, increasing satisfaction by ensuring timely issue resolution and accurate order fulfillment.
• Assisted customers in product selection and decision-making, using in-depth knowledge of merchandise and services to drive positive customer experiences.
• Enhanced overall facility presentation and functionality by organizing inventory areas, maintaining clean workstations, and optimizing layout for efficiency.
• Recognized for consistently meeting productivity goals and contributing to a strong team culture focused on accountability, communication, and service excellence.

Served six years in the U.S. Army as a Cavalry Scout, gaining extensive hands-on experience with heavy equipment, vehicle systems, tactical operations, and team leadership. Promoted to Sergeant (E-5) and entrusted with supervising personnel, maintaining mission readiness, and overseeing critical equipment. Developed a reputation for precision under pressure, adaptability, and commitment to excellence, traits that seamlessly transitioned into the civilian workforce as a Maintenance Technician.

• Operated and maintained a variety of wheeled and tracked military vehicles, communications systems, and support equipment in high-pressure field conditions.
• Conducted daily vehicle inspections, preventive maintenance, and field-level repairs to ensure operational safety and performance readiness.
• Trained and mentored junior soldiers, providing hands-on instruction in unit operations, technical tasks, and tactical readiness.
• Maintained accurate inventory control, verifying and reconciling equipment and supply counts, and resolving discrepancies proactively.
• Delivered timely updates to leadership on task progress and equipment status, ensuring clarity, accountability, and mission alignment.
• Developed leadership and communication skills critical for managing teams and executing tasks efficiently in dynamic environments.