Nick Alward

• Ensured completion of nightly cash and paperwork duties.
• Reviewed payroll each day and cut hours when necessary to align with the budget.
• Completed and logged disciplinary warnings to coach the crew and correct bad behavior.
• Ensured weekly inventory count was completed and was within accepted variance.
• Completed weekly inventory orders ensuring we have enough product during high business levels and reducing waste during low business levels.
• Put away weekly inventory delivery, ensuring the product is properly rotated and dated.
• Organized weekly F&B packets and reviewed damage logs and line checks to ensure the crew was following proper procedures.
• Created crew contests based on upselling concession items to raise FBPP.
• Set detailing goals for the crew to complete during the week
• Optimized concession stand to better display products and help raise FBPP.
• Created weekly crew schedules ensuring that employees are scheduled according to their strengths to improve our OS scores. While also being mindful of staff dollars, making sure we are appropriately staffed for business levels.
• Reviewed applicants in talent suite and conducted job interviews. Making sure to Hire the right people to build a strong culture.
• Monitored the crew's training percentages in Learning Studio ensuring all crew was up to date.
• Ensured all Employee Files were filled out with all the proper paperwork and were organized correctly in the proper filing cabinet.
• Completed weekly Performance schedules on Showtime. Increasing OCF where possible by being aggressive in trying to fit in extra showtime for PLFs and the highest-grossing titles. While also ensuring that business is spread out to prevent a negative impact on operations.
• Worked maintenance shifts once a week to make minor repairs and assist in the upkeep of the building.

• Oversaw daily theatre operations.
• Ensured completion of TCUPs and updated them based on theatre needs.
• Helped coach and develop crew leads by running monthly meetings to communicate theatre needs based on metrics and notes from the management team.
• Completed weekly screenwriter duties, and oversaw upkeep of the projection booth.
• Completed nightly cash counting duties.

• Oversaw daily operations in scheduled areas.
• Assisted management in training new hires, and coaching up crew members in operational duties.
• Improved sales culture by encouraging crew members to pitch AMC Stubs memberships and upsell food Items.
• Performed refunds and minor cash-handling duties.
• Resolve minor guest concerns Utilizing L.E.A.S.T.
• Ensured completion of weekly tasks given by management.

• Improved guest experience by providing quick and friendly service at the register.
• Contributed to increased sales by upselling menu items and promoting AMC Stubs Memberships.
• Ensured proper food handling regulations were followed throughout the shift.
• Helped maintain a clean and welcoming environment by thoroughly cleaning auditoriums, and regularly cleaning, bathrooms, hallways, and the lobby.
• Aided in the improvement of theatre operations by completing daily TCUP duties.

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