Nick Apolinar
Westminster
Summary
Dynamic professional with extensive years of experience in customer service and operations management. Skilled in operational oversight and visual merchandising, contributing to improved customer satisfaction and inventory processes. Dedicated to achieving measurable results in store performance and high-quality customer service.
Overview
15
15
years of professional experience
Work History
Operations Manager
petsmart
Westminster
03.2025 - Current
- Managed daily operations to ensure smooth store functionality.
- Coordinated inventory management and restocking processes effectively.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in developing promotional displays to enhance product visibility.
- Conducted regular audits of merchandise to ensure accurate pricing and presentation.
Associate Lead with Keys
petsmart
Westminster
09.2011 - 03.2025
- Trained new associates on store procedures and customer service standards.
- Managed inventory levels and coordinated stock replenishment activities.
- Resolved customer inquiries and provided exceptional service to enhance satisfaction.
- Assisted in managing the daily operations of a large retail store, including customer service, cashiering, and stocking.
- Supervised bank deposits and security procedures to support store opening and closing.
- Promoted service and selling culture to exceed customer expectations and build loyal customer relationships.
Veterinary Technician
Pets Vet of Arvada
Arvada
07.2010 - 09.2011
- Administered medications and vaccines as directed by veterinarians.
- Educated pet owners on preventative care and treatment options.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Education
Veterinary Certificate - Veterinary Technician
Pima Medical Institute
Denver, CO07-2010
High School Diploma -
Pomona High School
Arvada, CO05-2000
Skills
- Inventory management
- Customer service
- Staff training
- Visual merchandising
- Operational oversight
- Retail strategy
- Retail operations management
- Warehouse operations
- Team building/leadership
- Problem solving
- Attention to detail
- Forklift certified
- Pet knowledge domestic and exotic
- Product knowledge
Timeline
Operations Manager
petsmart
03.2025 - Current
Associate Lead with Keys
petsmart
09.2011 - 03.2025
Veterinary Technician
Pets Vet of Arvada
07.2010 - 09.2011
Veterinary Certificate - Veterinary Technician
Pima Medical Institute
High School Diploma -
Pomona High School
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