Nick Brown
10665 Blue Moon Court Reno,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Willing to learning new processes to positively impact the company's success.
Overview
7
7
years of professional experience
Work History
Sales Representative
Quality First Home Improvement
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Golf Shop/Outside Service Manager
Duncan Golf Management
05.2017 - 04.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities and maintained schedules.
- Monitored and evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed, hired and trained employees in all areas of work to ensure efficiency.
- Answered 40 or more phone calls per day to book tee times, resolve payments and course issues.
Front End Associate
Target
10.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Administration And Management
University of Nevada - Reno
Reno05.2023
Skills
- Process Improvement
- Staff Management
- Schedule Management
- Customer Service
- Administration and Reporting
- Decision-Making
- Interpersonal Relations
- Hiring, Training and Development
Timeline
Sales Representative
Quality First Home Improvement
04.2024 - Current
Front End Associate
Target
10.2019 - 01.2020
Golf Shop/Outside Service Manager
Duncan Golf Management
05.2017 - 04.2024
Bachelor of Science - Business Administration And Management
University of Nevada - Reno
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