Nicholas Lyn
Atlanta
Summary
Resourceful and adaptable communications graduate transitioning into technology roles. Strong foundation in customer service, technical troubleshooting, and cross-functional coordination. Fast learner, familiar with tools such as ticketing systems, SaaS, Windows, and macOS systems. Seeking an entry-level technical position with growth potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Field Analyst
Cox Automotive / Manheim
Atlanta
07.2025 - Current
- Troubleshot security camera network issues during shadowing sessions, identifying a VLAN misconfiguration
- Repatched network cables and refreshed IP settings, restoring communication across the camera system
- Set up and configured auction sale lane displays, ensuring proper video output and connectivity
- Assisted with office relocation by verifying network port configuration and workstation access
- Completed hardware validation and display testing for operational readiness
- Deployed monitors, docking stations, keyboards, and microphones for the Ready Team
Vehicle Operations Specialist II
Cox Automotive / Manheim
Atlanta
12.2023 - Current
- Served as account coordinator for America's Car-Mart and Carvana
- Tracked and managed vehicle maintenance cycles to ensure timely service
- Acted as liaison between service teams and customers for streamlined communication
- Organized vehicle service data and produced accurate estimates and reports
Customer Service Specialist
Moncrief Heating & Air Conditioning
Atlanta
07.2023 - 12.2023
- Handled high-volume inbound/outbound calls and updated service tickets in Service Titan
- Collaborated with dispatch to optimize technician schedules
- Resolved customer concerns and improved repeat service bookings
Sports Program Supervisor
East Carolina University
Greenville
09.2022 - 05.2023
- Oversaw logistics and communication for intramural sports programs
- Mentored student employees and provided real-time coaching
- Captured and edited media content for program marketing
Manager-in-Training / Team Member
Autobell Car Wash
Durham
02.2019 - 08.2020
- Trained in daily operations, customer service, and team coordination
Education
Bachelor of Arts - Communications
East Carolina University
Greenville, NC05.2023
Skills
- Google Suite
- Microsoft Office
- VLAN configuration
- Mobile device management
- Wireless networking
- VPN configuration
- Operating systems
- Service Titan
- Troubleshooting
- Hardware Setup
- SaaS Platforms
- Ticketing Systems
- Written & Verbal Communication
- Documentation
- Process Optimization
- Team Collaboration
- Network troubleshooting
- Problem solving
- Attention to detail
- Computer proficiency
- Multitasking
Projects And Interests
Exploring IT support fundamentals and help desk tools, CompTIA A+ (Certified), and CompTIA Network+ (In Progress).
IT Support Home Lab: Built a Windows-based lab to practice hardware setup, OS configuration, user account management, and troubleshooting common desktop issues.
Networking Practice: Hands-on practice with IP configuration, basic subnetting, and connectivity troubleshooting using command-line tools and lab simulations.
Interests:
Learning how enterprise IT environments work, improving troubleshooting skills, following tech podcasts and forums, and continuing to grow in networking and systems support.
Certification
CompTIA A+
Timeline
IT Field Analyst
Cox Automotive / Manheim
07.2025 - Current
Vehicle Operations Specialist II
Cox Automotive / Manheim
12.2023 - Current
Customer Service Specialist
Moncrief Heating & Air Conditioning
07.2023 - 12.2023
Sports Program Supervisor
East Carolina University
09.2022 - 05.2023
Manager-in-Training / Team Member
Autobell Car Wash
02.2019 - 08.2020
Bachelor of Arts - Communications
East Carolina University