Nick Robbins

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.

• Priced all estimates for the repair shop and all insurance jobs.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.

I started at CSTK as a parts room guy. After 2 years I was promoted to parts manager. In 2006 I took the position of sales manager. from 2008 to 2010 I did both Parts Manager.