Nick Schanke
Lewisville,TX
Summary
Dynamic Senior Manager with a proven 16 year track record and leadership at Discount Tire. Enhanced team performance through targeted training and streamlined operations, achieving significant store production. Recognized as Employee of the Quarter in 2021. Bilingual in English and Spanish, skilled in SAP, and committed to fostering strong customer/team relationships and driving business improvements.
Overview
17
17
years of professional experience
Work History
Senior Manager
Discount Tire
01.2022 - Current
- Led cross-functional teams to achieve performance milestones and deliver high-quality results.
- Established strong relationships with customers, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency of store operations.
- Mentored junior staff members for skill development and career progression.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Increased customer satisfaction with timely service experience and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Improved team productivity by implementing flow of tasks, reducing service completion times and enhancing collaboration.
- Implemented risk management framework, mitigating potential threats to safety and company operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Marketing Management Intern
Discount Tire
01.2017 - 01.2022
- Working with the sales team to develop strategies that drive revenue and improve customer experience.
- Stay up to date and inform staff on current sales and promotions.
- Tracking and analyzing key performance indicators (KPIs) to measure the store’s performance and identify areas for improvement.
- Model, taught, coached staff on product changes and sales strategies.
Work Flow Manager
Discount Tire
01.2015 - 01.2017
- Responsible for overseeing the daily operations and workflow within the store to ensure smooth operations, manage staff, and maintain inventory, ultimately contributing to customer satisfaction and store profitability.
- Assigned staff to work flow roles.
- Processed warranty adjustments.
- Oversees tools and equipment are in working order for each work flow station.
- Address customer inquiries and concerns, provide technical advice, and ensure customer satisfaction.
- Oversee store upkeep, including cleanliness, organization, and maintenance of equipment.
- Supervise and train staff, address performance issues, and ensure compliance with company policies.
- Effectively communicate with staff, management, and customers.
Assistant Manager
Discount Tire
01.2012 - 01.2015
- Coaching and training technician new hires on store procedures and service protocols.
- Assist customers with tire and wheel purchases, providing guidance and recommendations.
- Maintain a high level of customer satisfaction, addressing concerns and ensuring a positive shopping experience.
- Supervise and guide a team of technicians, providing direction and support
- Help the Store Manager with various tasks, including financial reporting and store maintenance
- Assist with ordering new stock and managing vendor relationships.
- Oversee the stock of tires, wheels, and other related items, ensuring adequate inventory levels
- Ensure the safety of personnel and customers, complying with safety regulation
Service Technician
Discount Tire
01.2008 - 01.2012
- Responsible for installing and maintaining tires and wheels, including rotations, balancing, and repairs
- Inspected vehicles for mechanical problems
- Executed hands-on work in a physically demanding environment, requiring dedication, reliability, and a positive attitude.
- Provided efficient and positive customer service while following safety procedures.
- Kept the work area clean and maintained tools and equipment
- Maintained teamwork by working effectively with other technicians and sales staff.
- Being punctual and committed to providing quality service
Education
High School Diploma -
South Garland High School
Garland, TX05.2011
Skills
- Bilingual English and Spanish
- Basic knowledge of SAP software
- Basic knowledge of automobile repair
- Adaptability and flexibility
- Leadership and teamwork
- Problem solving
- Strives for personal development and receptive to constructive feedback
- Basic knowledge of MS Office Suite
Timeline
Senior Manager
Discount Tire
01.2022 - Current
Marketing Management Intern
Discount Tire
01.2017 - 01.2022
Work Flow Manager
Discount Tire
01.2015 - 01.2017
Assistant Manager
Discount Tire
01.2012 - 01.2015
Service Technician
Discount Tire
01.2008 - 01.2012
High School Diploma -
South Garland High School
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