Nick Summers
Sales and Operations Manager
Palm Beach Gardens,FL
Summary
Results-driven professional with extensive experience in sales and customer service. Proven success in building and maintaining client relationships, executing strategic marketing initiatives, and driving operational efficiency. Committed to enhancing customer satisfaction and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Roofer, Manager and Salesman
Summers Florida Roofing
Palm Beach Gardens
09.2022 - Current
- Engaged with clients to understand needs and provide tailored service solutions.
- Developed and implemented marketing strategies to enhance brand awareness and sales.
- Conducted product demonstrations and presentations to educate customers on offerings.
- Resolved customer complaints and issues promptly, ensuring satisfaction and loyalty.
- Collaborated with team members on sales strategies and marketing initiatives.
Salesman
Vivint
New Orleans
03.2022 - 09.2022
- Generated new leads through cold calling and strategic outreach efforts.
- Built strong relationships with clients to enhance customer loyalty and retention.
- Conducted product demonstrations to effectively communicate service benefits.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with team members to achieve monthly sales targets consistently.
Server
Kee Grill
Boca Raton
03.2021 - 03.2022
- Assisted guests with menu selections and special dietary requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Handled customer complaints professionally to ensure satisfaction.
- Participated in team meetings to improve service efficiency and quality.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
Education
High School Diploma -
Spanish River HS
Boca Raton05-2022
High School Diploma -
Langley High School
McLean, VASkills
- Cold calling
- Sales techniques
- Presentation skills
- Time management
- Customer relationship management
- Marketing collaboration
- Problem solving
- CRM software proficiency
Languages
Italian
Limited
Affiliations
- Delray Beach Chamber of Commerce
- St Lucie County Chamber
- Campbell Property Managment
- Wrights Windows and Doors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Meditation
Reading
Working Out
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Roofer, Manager and Salesman
Summers Florida Roofing
09.2022 - Current
Salesman
Vivint
03.2022 - 09.2022
Server
Kee Grill
03.2021 - 03.2022
High School Diploma -
Spanish River HS
High School Diploma -
Langley High School