Nickeisha Currie
Bayonne,NJ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
FreshDirect
Bronx, NY
08.2020 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Measured and reviewed performance via KPIs and metrics.
- Supported accident investigations and prepared related paperwork.
- Created corrective actions based on adverse KPI trends.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
Operations Manager
Nutrifresh Services
Edison, New Jersey
06.2017 - 08.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Supervisor
Chef’d
New York, NY
09.2016 - 06.2017
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to customer questions regarding products, prices, and availability.
- Hired team members and trained in collaborative team environment.
Education
Bachelor’s of Science - AFFILIATIONS, Business Administration
Mercy College
05.2014
Skills
- Inventory Management
- Team Development
- Team Leadership
- Incidents Management
- Multi-Unit Operations Management
- Customer Service
- Staff Evaluation
- Recruitment and hiring
- Six Sigma Methodologies
- Problem-Solving
- Staff Scheduling
Timeline
Supervisor of Operations
FreshDirect
08.2020 - Current
Operations Manager
Nutrifresh Services
06.2017 - 08.2020
Supervisor
Chef’d
09.2016 - 06.2017
Bachelor’s of Science - AFFILIATIONS, Business Administration
Mercy College
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