Nickki O’Neal
Chicago,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
29
29
years of professional experience
Work History
Assistant Manager/ Operations Manager
Men’s Wearhouse
09.1995 - Current
- Assist customers in obtaining formal wear clothing
- Maintain day-to-day store operations
- Trained new hires for Customer Service Associate positions
- Provide exceptional customer service.
Operations Manager
George Zimmer Companies
05.2015 - 05.2017
- Coordinated with executives to better align company goals and tactics
- Recruited and trained wedding vendors for company programs
- Marketed tailoring and tuxedo business via bridal shows and major department stores
- Motived a team of 12 members that met exceptional performance goals
- Ensured high customer satisfaction with appointments.
Education
High School Diploma -
Near North Career Magnet
Chicago, ILSkills
- Customer-oriented
- Proficient in Microsoft applications, ie Word, PowerPoint, Excel
- On the spot skilled problem solver
- Experienced in recruiting prospective professionals
- Ability to train others in company policy
- Delegating to ensure optimal teamwork
- Consistently meets sales goals
Professional Statement
Expert retail sales professional offering 20 years of experience in retail customer service and retail management. Focused on helping business startup and exceed sale standards with exceptional customer service.
Awards
- Awarded the "Aloha Award" in 2005 for top Sales Associate in the market for Men’s Wearhouse
- Integral part of the management team awarded "Turnaround Store in 2002” for Men’s Wearhouse
Timeline
Operations Manager
George Zimmer Companies
05.2015 - 05.2017
Assistant Manager/ Operations Manager
Men’s Wearhouse
09.1995 - Current
High School Diploma -
Near North Career Magnet
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