Summary
Overview
Work History
Education
Skills
Timeline
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Nicklaus Norwood

Aviation Professional
Overland Park,KS

Summary

Results-driven professional with 8 years of industry experience including a background in aerospace operations and airport management. Adept at cultivating strong client relationships and providing strategic guidance. Demonstrated expertise in fuel management, safety compliance, and successful execution of complex projects within the aviation industry. Proven track record of exceeding operational metrics and maintaining a keen eye for detail. Proficient in diverse software applications, including Microsoft Office Suite, Salesforce, and Astro Operations Manager.

Overview

8
8
years of professional experience

Work History

Client Experience Specialist

Airshare
11.2023 - Current
  • On site liaison for executives and aircraft owners at Super Bowl LVIII, facilitated seamless communication and service by curating travel experience tailored to each individual
  • Provide personal advisory services to aircraft owners based on relationship building and experience
  • Extensive experience in managing client relationships and delivering exceptional results.
  • Problem-solving within contractual limitations, aircraft regulations, and Federal Aviation Regulations (FAR)
  • Budget maintenance for Marketing and Sales Specialty trips; process expense reports
  • Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner

Line Service Supervisor

Texas Jet
11.2021 - 10.2023
  • Managed daily operations of fueling, towing, and marshaling aircraft and held daily team meetings
  • Coordinated with pilots and flight crews to provide safe, prompt and exceptional service
  • Responsible for daily fuel inventory including fuel ordering of 300,000 gal/month while adjusting pricing to market fluctuations
  • Ensured compliance with safety protocols and procedures by performing detailed daily inspections of all airport facilities to meet and keep aligned with FAA regulations and building codes
  • Met weekly with managers and company owner to give updates on fuel sales, training, and staffing
  • Created shift schedules and managed 20 employees by assigning and inspecting daily, weekly, and monthly duties

Realtor

Post Oak Realty
05.2021 - 11.2021
  • Communicated on a regular basis with clients, agents, Title Officer, Loan Officer, and vendors from contract to close of property
  • Gained important time management and organizational skills by balancing multiple clients and issues at once
  • Conducted Buyer and Seller consultations by organizing proper information.

Assistant Airport Manager

City Of Perry
09.2019 - 05.2021
  • Organized meetings with vendors supporting major construction and maintenance projects including $1,500,000 fuel system upgrade and construction of 50x70 private hangar
  • Managed annual airport budget plans, set goals for capital improvement projects, SMS, and assisted Airport Advisory Board meetings
  • Assessed airfield conditions for safe aircraft operations including issuing airport advisories and conducting wildlife management in accordance with the airport's approved Wildlife Hazard Management Plan
  • Coordinated with airport tenants on use of airport facilities and monitor overall compliance with lease agreements
  • Extensive knowledge in federal, state and FAA regulations and ordinances; FARs, FAA Advisory Circulars and NOTAMs

Lead Station Agent

Envoy Air Inc an American Airlines Company Group
02.2018 - 09.2019
  • Managed customer relationships on an ongoing basis to ensure operational excellence.
  • Exceeded company expectations by maintaining a 98% on-time departure percentage.
  • Managed daily operations to ensure 100% accuracy among critical operational metrics.
  • Delegated and managed team tasks to ensure all arrival/departures were safe & reliable.
  • Ensured a safe environment by complying with FAA and company procedures, rules, and regulations
  • Organized documentation and worked collaboratively with operations, staff, and crew members to guarantee operational efficiency

Customer Service/Ramp Agent

British Airways
05.2016 - 08.2017
  • Worked as a ramp agent to collaborate with ground crew by loading bags, operating tugs, k-loader, and belt loader on 787-900
  • As customer service agent responsible for checking in first, business class, and economy passengers, meeting arriving passengers and escorting VIPs such as Matthew McConaughey and Willie Nelson
  • Excelled in maintaining and coordinating on-time departures

Education

Bachelor of Science -

Oklahoma State University
Stillwater, OK

Skills

Interpersonal

Detail Oriented

Quick Learner

Teamwork and Collaboration

Supervision and leadership

Excellent Communication

Organization and Time Management

Dependable and Responsible

Timeline

Client Experience Specialist

Airshare
11.2023 - Current

Line Service Supervisor

Texas Jet
11.2021 - 10.2023

Realtor

Post Oak Realty
05.2021 - 11.2021

Assistant Airport Manager

City Of Perry
09.2019 - 05.2021

Lead Station Agent

Envoy Air Inc an American Airlines Company Group
02.2018 - 09.2019

Customer Service/Ramp Agent

British Airways
05.2016 - 08.2017

Bachelor of Science -

Oklahoma State University

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Nicklaus NorwoodAviation Professional