Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickolai D. Oakley

McDonough,GA

Summary

Results-driven Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

23
23
years of professional experience

Work History

Operations Manager

Federal Express
09.2018 - Current
  • Plan, Organize, Direct and Control all operations within the service area
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reviewed shift reports to understand current numbers and trends.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Overview financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers experiences.
  • Managed inventory control, cash control, and store opening and closing procedures.

Courier/Swing Driver

Federal Express FTYA Station
06.2007 - 08.2018
  • Delivered goods and products to customer on time and in excellent condition.
  • Provide assistance to dispatch when needed because of my vast area knowledge
  • Received FedEx Bravo Zulu award from management for going above and beyond and always being there for the PM workgroup
  • Inspect vehicle prior to operation and at the end of work shift prior to leaving.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Courier

Federal Express WTCA Station
01.2005 - 05.2007
  • Operate company vehicles in a safe manner while providing service to customers in the WTCA area
  • Delivered and picked up packages to FedEx standards
  • Inspect vehicle prior to operation and at the end of work shift prior to leaving
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.

Receiving Clerk

Lumiram Corp
01.2003 - 12.2004
  • Worked with inventory managers and unloaders to plan deliveries.
  • Pick and pack merchandise for shipment
  • Input data of merchandise being shipped and received.
  • Double-checked cargo inventories and documentation for accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.

Receiving Manager

Home Depot
Yonkers, NY
09.2001 - 12.2004
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated with vendors regarding shipping schedules and delivery expectations.
  • Input data of merchandise being shipped and received
  • Get credit from vendors for special order merchandise that were returned to store
  • Provide service to customers who came to store to pick up there special order merchandise.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained a safe work environment by adhering to safety regulations and policies.

Education

High School Diploma -

Evander Childs High School
The Bronx, NY
06.2000

No Degree - Computer Networking

Southern Crescent Technical College
Griffin, GA

Skills

  • Policy Development and Enforcement
  • Staff Management
  • Planning and Implementation
  • Operations Management
  • Administrative Management
  • Inventory Management
  • Logistics Management
  • Microsoft Office
  • Customer Service Management

Timeline

Operations Manager

Federal Express
09.2018 - Current

Courier/Swing Driver

Federal Express FTYA Station
06.2007 - 08.2018

Courier

Federal Express WTCA Station
01.2005 - 05.2007

Receiving Clerk

Lumiram Corp
01.2003 - 12.2004

Receiving Manager

Home Depot
09.2001 - 12.2004

High School Diploma -

Evander Childs High School

No Degree - Computer Networking

Southern Crescent Technical College

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Nickolai D. Oakley