Nickolai D. Oakley
Loganville,GA
Summary
Seasoned Operations Manager and talented leader with over 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
Federal Express
09.2018 - Current
- Plan, Organize, Direct and Control all operations within the service area
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed shift reports to understand current numbers and trends.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Courier/Swing Driver
Federal Express FTYA Station
06.2007 - 08.2018
- Delivered goods and products to customer on time and in excellent condition.
- Provide assistance to dispatch when needed because of my vast area knowledge
- Received FedEx Bravo Zulu award from management for going above and beyond and always being there for the PM workgroup
- Inspect vehicle prior to operation and at the end of work shift prior to leaving.
- Coordinated efficient routes to avoid delays and optimize schedules.
Courier
Federal Express WTCA Station
01.2005 - 05.2007
- Operate company vehicles in a safe manner while providing service to customers in the WTCA area
- Delivered and picked up packages to FedEx standards
- Inspect vehicle prior to operation and at the end of work shift prior to leaving
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Receiving Clerk
Lumiram Corp
01.2003 - 12.2004
- Worked with inventory managers and unloaders to plan deliveries.
- Pick and pack merchandise for shipment
- Input data of merchandise being shipped and received.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
Receiving Associate
Home Depot
09.2001 - 12.2004
- Unloaded pallets and deliveries and organized products in warehouse.
- Input data of merchandise being shipped and received
- Get credit from vendors for special order merchandise that were returned to store
- Provide service to customers who came to store to pick up there special order merchandise.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
No Degree - Computer Networking
Southern Crescent Technical College
Griffin, GAHigh School Diploma -
Evander Childs High School
The Bronx, NY06.2000
Skills
- Policy Development and Enforcement
- Staff Management
- Planning and Implementation
- Operation Monitoring
- Administrative Management
- Customer Service
- Logistics Oversight
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Federal Express
09.2018 - Current
Courier/Swing Driver
Federal Express FTYA Station
06.2007 - 08.2018
Courier
Federal Express WTCA Station
01.2005 - 05.2007
Receiving Clerk
Lumiram Corp
01.2003 - 12.2004
Receiving Associate
Home Depot
09.2001 - 12.2004
No Degree - Computer Networking
Southern Crescent Technical College
High School Diploma -
Evander Childs High School
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