Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nickolas De Souza

Framingham

Summary

Dynamic Assistant Manager with a strong background in hands-on involvement when necessary and equipment upkeep. Skilled in leading teams to optimize performance and develop process improvement strategies that enhance customer satisfaction and drive business success.

Overview

3
3
Languages
7
7
years of professional experience

Work History

Assistant Manager

Scrubadub Auto Wash
Natick
09.2024 - Current
  • Supervised daily operations at busy auto wash facility, enhancing service flow.
  • Managed staff schedules to ensure optimal coverage during peak hours, supporting customer demand.
  • Coordinated maintenance and cleaning of washing equipment for maximum performance.
  • Resolved customer inquiries and issues, contributing to improved satisfaction.
  • Monitored inventory levels and ordered supplies to support operations.
  • Collaborated with management to develop strategic plans for business objectives.

Lead Customer Service Advisor

Scrubadub Auto Wash
Natick
08.2021 - 09.2024
  • Addressed customer inquiries about services and pricing, enhancing customer understanding and satisfaction.
  • Trained new staff on customer interaction and service protocols, fostering consistent service delivery.
  • Updated and maintained knowledge of services offered, ensuring accurate and reliable information for customers.
  • Cleaned and organized facility during downtime to ensure a tidy environment.

Interior Cleaning Specialist

Scrubadub Auto Wash
Natick
06.2019 - 12.2019
  • Ensured vehicle interiors were clean and presentable for clients
  • Communicated with customers to understand specific cleaning requests.
  • Regularly cleaned and organized facility to uphold standards

Education

Some College (No Degree) - Computer Science

Massachusetts Bay Community College
Wellesley Hills, MA
03-2026

Skills

  • Inventory management
  • Facility management
  • Process improvement strategies
  • Team leadership
  • Problem solving
  • Customer service

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Assistant Manager

Scrubadub Auto Wash
09.2024 - Current

Lead Customer Service Advisor

Scrubadub Auto Wash
08.2021 - 09.2024

Interior Cleaning Specialist

Scrubadub Auto Wash
06.2019 - 12.2019

Some College (No Degree) - Computer Science

Massachusetts Bay Community College
Nickolas De Souza