Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Mark Ross

Mark Ross

Sr. Regional Property Manager
Denver,CO

Summary

Seasoned Assistant Manager bringing proven skills in negotiating, preparing and finalizing tenant agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

Bridge Property Management
Mesa, AZ
03.2021 - Current
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Kept accurate records of all resident and tenant correspondence.
  • Posted policies and rules in common areas for tenant review.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Oversaw monthly collections of over $320,000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Assistant Property Manager

Madera
Houston, TX
10.2020 - 03.2021
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Kept accurate records of all resident and tenant correspondence.
  • Posted policies and rules in common areas for tenant review.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Posted rent and all monies obtained by the property to accurate accounts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Brought the property from 72% to 90%. Leasing 25 apartments a month with leasing staff.
  • Delinquency started at $130,000 to about $20,800.

Property Manager

OSPM
Columbus, Ohio
10.2019 - 07.2020
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained sufficient number of units market-ready at all times.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Leasing Consultant

Independant Investors
Peru, IL
01.2017 - 07.2019
  • This was a 264 unit B class multifamily property that consisted of me as a part-time leasing manager and a property manager. Being that it was a small town I was thrown into manager responsibilities and situations which only made me stronger. When I started we were 80% occupied and delinquency was at 27%. When leaving in 2019 the community was 99% pre-leased and 98.8% occupied.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other vendor services.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Established strong, professional relationships with owners and investors as well as residents by promoting team collaboration and delivering exemplary service.

Education

Bachelor's Degree in Healthcare Administration - Accounting And Healthcare Policies

Grand Canyon University
Phoenix, AZ
05.2024

High School Diploma -

LaSalle-Peru Township High School
LaSalle, IL
06.2019

Skills

  • Tenant Issue Resolution
  • Application Process Proficiency
  • Property Management
  • Budgeting
  • Scheduling
  • Bookkeeping
  • Sales
  • Filing
  • Staff Management
  • Accounting
  • Financial Reporting
  • Marketing and Advertising
  • Quality Management
  • Contract Preparation
  • Spreadsheets
  • Leasing and Sales
  • Appointment Setting
  • Yardi
  • One-site
  • Collections
  • Resident Retention

Timeline

Assistant Property Manager

Bridge Property Management
03.2021 - Current

Assistant Property Manager

Madera
10.2020 - 03.2021

Property Manager

OSPM
10.2019 - 07.2020

Leasing Consultant

Independant Investors
01.2017 - 07.2019

Bachelor's Degree in Healthcare Administration - Accounting And Healthcare Policies

Grand Canyon University

High School Diploma -

LaSalle-Peru Township High School
Mark RossSr. Regional Property Manager