Nickolas Roque
Panorama City,CA
Summary
Dynamic and results-driven professional with a strong background in customer service at Sharkys Woodfire Mexican Grill. Proven ability to resolve issues efficiently while maintaining a tidy work environment. Skilled in time management and team collaboration, contributing to enhanced customer satisfaction and effective training of new staff.
Overview
6
6
years of professional experience
Work History
Cashier
Sharkys Woodfire Mexican Grill
Northridge, CA
06.2020 - Current
- Processed customer transactions utilizing point-of-sale systems efficiently.
- Assisted customers by addressing inquiries and resolving issues in a timely manner.
- Kept work area tidy and organized to improve customer satisfaction.
- Supported training of new cashiers on operational protocols and cash handling methods.
Education
Bachelor of Science - Psychology
California State University, Northridge
Northridge, CAAssociate of Science - Psychology
Los Angeles Valley College
Van Nuys, CA12.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Conflict resolution
- Product knowledge
- Issue resolution
Timeline
Cashier
Sharkys Woodfire Mexican Grill
06.2020 - Current
Bachelor of Science - Psychology
California State University, Northridge
Associate of Science - Psychology
Los Angeles Valley College