Nicky Ragland
Sherman
Summary
I am a detail-oriented Clinical Coordinator with strong patient management and clinical operations skills. Manages patient scheduling and enhances service delivery through effective communication and team collaboration. Committed to implementing best practices and supporting quality patient care.
Overview
2
2
years of professional experience
Work History
Clinical Coordinator
Rgb Eye Associates
Sherman, TX
08.2025 - Current
- Managed patient scheduling and daily operations to enhance service delivery and ensure timely appointments.
- Assisted in the development and implementation of clinical protocols and procedures.
- Monitored inventory levels of medical supplies, ensuring availability for patient care.
- Supported electronic health record management, maintaining accurate patient information.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Participated in staff training sessions, promoting adherence to best practices in clinical settings.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
Caregiver
Elara Caring
Sherman, TX
03.2025 - 08.2025
- Assisted clients with daily living activities to promote independence and well-being.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Provided companionship to enhance emotional support for clients during daily interactions.
- Coordinated with families to ensure comprehensive understanding of client care requirements.
- Trained new caregivers on best practices in patient care and safety protocols.
- Administered medications and managed medical appointments for effective health management.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Account Specialist
Caine & Weiner
Sherman, TX
04.2024 - 02.2025
- Managed client accounts to ensure timely payment and resolution of outstanding balances.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Assisted in the implementation of new software tools to streamline account management processes.
- Conducted detailed account reviews to identify discrepancies and initiate corrective actions.
- Managed customer accounts to facilitate timely debt recovery.
- Communicated effectively with clients to negotiate payment plans.
Education
High School Diploma -
Van Alstyne High School
Van Alstyne, TXSkills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Patient confidentiality
- Medical records management
- Clinical supervision
- Patient relationship management
- Patient care
- Clinical instruction
- Patient care planning
- HIPAA compliant
- Medical database expertise
Languages
English
Native or Bilingual
Timeline
Clinical Coordinator
Rgb Eye Associates
08.2025 - Current
Caregiver
Elara Caring
03.2025 - 08.2025
Account Specialist
Caine & Weiner
04.2024 - 02.2025
High School Diploma -
Van Alstyne High School