Nico Mattera

• Assisted customers with inquiries and provided information on products and services. Supported team members in creating a welcoming environment for all visitors. Facilitated positive interactions to enhance customer satisfaction.
• Executed engaging product demonstrations to showcase features and benefits.
• Conducted training sessions and workshops to elevate product understanding and promote awareness among stakeholders.
• Cash handling and cash register management
• Oversaw backroom stocking and maintenance operations.

• Managed multiple tables efficiently while ensuring timely service delivery to guests.
• Collaborated with kitchen staff to streamline order accuracy and minimize delays.
• Implemented upselling techniques, enhancing guest dining experiences and increasing overall sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Preparing shakes and fresh pressed juices for customers

• Trained and mentored new associates on product knowledge and customer service standards.

• Ensured accurate inventory management using POS systems to track sales and stock levels.
• Enhanced customer experience by providing personalized recommendations based on preferences.
• Collaborated with team members to maintain store appearance and merchandising displays.

• Managed multiple tables efficiently while ensuring timely service delivery to guests.
• Collaborated with kitchen staff to streamline order accuracy and minimize delays.
• Implemented upselling techniques, enhancing guest dining experiences and increasing overall sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.