Nico Rodrigues
Bradenton,FL
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience in the medical field with the past 2 years dedicated to supervising operations in patient-centric medical offices. Successfully oversee staffing, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Practice Supervisor
First Physicians Group
Venice , Florida
10.2021 - Current
- Direct day-to-day administrative and operational functions for a 5 provider office, providing guidance and leadership over 17 employees.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Maintained Weekly, Monthly, and Quarterly reports monitoring different areas of operation including Finance/ Budgeting, Staffing, Clinical, Clerical and Managerial topics.
Front Office Team Lead
First Physicians Group
Venice, FL
11.2019 - 10.2021
- Supervised the front office of a high flow multi-specialty Doctors office .
- Acted as a resource for front office staff to come to for questions while assisting in making sure we were meeting or exceeding compliance standards.
- Performed audits on staff and providers to make sure we were in compliance for patient information and documentation.
- Ordered all supplies and kept detailed records.
- Acted as a middle man between attorneys and providers to setup Depositions.
- Processed all authorizations for Surgery and medical Imaging prior to the procedures scheduled date.
Patient Relations Rep II
First Physicians Group
Sarasota, FL
05.2018 - 11.2019
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Kept current with literature and felid advancements to advocate to and for patients.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Site Supervisor
Sarasota Pain Relief Center
Sarasota, FL
08.2017 - 05.2018
- Managed the day-to-day in a high flow single provider office.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Provided management level support to the doctor as well as field all questions, comments and concerns that patients and family members had.
- Managed charge sheets and submitted them for billing at the end of each day as well as balance out accounts to make sure reports were accurate.
Patient Registration Representative II
Sarasota Memorial Hospital
Sarasota, FL
12.2015 - 10.2017
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Accurately inputted patient and insurance information into company's computer system.
Patient Portal Concierge
Blake Medical Center
Bradenton, FL
03.2014 - 11.2015
- Assisted Patient/ Proxy with Patient Portal enrollment process.
- Assist with the promotion, implementation and execution of Patient Engagement Events.
- Started at a sub 5% of patient sign up/use when I took the position, I ended with a 14%+ usage.
- Maintained a constant up trend of portal use while staying personable and friendly
Phlebotomist/EKG Technician
Blake Medical Center
Bradenton, FL
06.2013 - 11.2015
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Drew patients blood for testing.
- Accurately labeled samples to be sent off to the lab for processing.
Patient Transporter
Blake Medical Center
Bradenton, FL
03.2011 - 11.2015
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
Education
Associate of Arts - Biological Sciences, Ethics, And Humanities
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2016
Certification Course - Phlebotomy And EKG
Florida Medical Training Institute
Tampa, FL05.2013
High School Diploma -
Windsor High School
Windsor, CT05.2010
Skills
- Decision Making
- Budget Development
- Financial Reporting Coordination
- Employee Work Scheduling
- Employee Supervision
- Critical Thinking
- Employee Recruitment and Hiring
- Verbal and Written Communication
- Financial Operations Oversight
- Budget Planning
- Employee Performance Evaluations
- Problem Resolution
Timeline
Practice Supervisor
First Physicians Group
10.2021 - Current
Front Office Team Lead
First Physicians Group
11.2019 - 10.2021
Patient Relations Rep II
First Physicians Group
05.2018 - 11.2019
Site Supervisor
Sarasota Pain Relief Center
08.2017 - 05.2018
Patient Registration Representative II
Sarasota Memorial Hospital
12.2015 - 10.2017
Patient Portal Concierge
Blake Medical Center
03.2014 - 11.2015
Phlebotomist/EKG Technician
Blake Medical Center
06.2013 - 11.2015
Patient Transporter
Blake Medical Center
03.2011 - 11.2015
Associate of Arts - Biological Sciences, Ethics, And Humanities
State College of Florida, Manatee-Sarasota
Certification Course - Phlebotomy And EKG
Florida Medical Training Institute
High School Diploma -
Windsor High School