Patricia Holman
Sonora,CA
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Enthusiastic medical professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any field.
Overview
27
27
years of professional experience
Work History
Practice Supervisor
Adventist Health Sonora
Sonora , CA
2010.04 - Current
- Supervised team of 8 with 3 providers in busy ENT/allergy clinic. Kept clinic up to date on all hospital standards and policies. On premises to handle any day to day issues and give support . Prepared office for Joint Commission visits.
- Assisted in correct coding and billing and educated providers of any documentation and or standard changes.
- Ran production and patient survey reports and presented to providers.
- Held staff meetings
- Communicated with patients regarding authorizations for procedures., helped them with billing /insurance questions and any other issues or inquiries
Out Patient Certified Coder
ADVENTIST HEALTH SONORA
SONORA , CA
2018.07 - 2022.02
- Reviewed out-patient medical documents of diagnosis and procedures and assigned ICD-10, CPT, and HCPCS according to coding guidelines.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Conducted billing and coding training for physician and medical staff which included current procedural or coding updates.
- Entered codes for Medicare, Medicaid and private insurance providers using office EMR system.
- Consulted with physicians on documentation that was incomplete, inaccurate or required further diagnosis specification.
- Maintained highest patient confidentiality in accordance with HIPAA guidelines
Office Manager
Greenley Oaks ENT
SONORA , CA
1998.05 - 2010.04
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Managed 8 employees with various personalities and from different cultures for 3-physician practice
- Developed and maintained electronic record management systems to analyze and process data
- Addressed and remedied all patient or team member issues
- Developed close working relationships with front office and back office staff
- Consulted with healthcare professionals on business decisions
Education
No Degree - Typing
Skyline College
San Bruno, CAHigh School Diploma -
Oceana High School
Pacifica, CAState License - Cosmetology
Deloux School of Cosmetology
San Mateo, CaSkills
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Decision Making
- Process Implementation
- Employee Work Scheduling
- Time Management
- Employee Supervision
- HIPAA Guidelines
- Health Information Systems
- Problem Resolution
- Clinical Staff Management
- Performance Monitoring
- Medicare Compliance
- Codes Compliance
- Medical Condition Coding Software
Accomplishments
- Supervised team of 8 staff members.
- re-opened a allergy clinic after covid and antigen issues closed it down
- successfully co- created a sterilization room for the cleaning of our instruments and scopes per state standards
Timeline
Out Patient Certified Coder
ADVENTIST HEALTH SONORA
2018.07 - 2022.02
Practice Supervisor
Adventist Health Sonora
2010.04 - Current
Office Manager
Greenley Oaks ENT
1998.05 - 2010.04
No Degree - Typing
Skyline College
High School Diploma -
Oceana High School
State License - Cosmetology
Deloux School of Cosmetology