Nicola Bezmaterny
Los Angeles,USA
Summary
My name is Nicola Bezmaterny, and I have over 20 years of FOH experience, with more than 15 years of experience as a server. I have a passion for customer service, and the food and beverage industry. Serving people and giving them a special experience is something that gives me immense joy. I thrive in a team environment, and I'm eager and excited to always learn new things. Thank You Kindly for your time and employment consideration.
Best
-Nicola Bezmaterny
Overview
16
16
years of professional experience
Work History
Server/Waiter
Bottega Louie
Los Angeles, USA
11.2021 - 02.2025
- I was a server at Bottega Louie DTLA for the past three in a half years.
- We are one of the most reviewed restaurants on all of google! My work responsibilities include all normal server duties yet we abide by a 'service' first model that focuses on steps of service and providing our guests with a service catered to their needs
- We also have one of the best french pattissieries on the planet! Come grab a MACRON!
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
Crew Member
Trader Joe's
Los Angeles, USA
08.2019 - 02.2021
- As a member of the Crew, you do a little of everything-Working the cash registers, receiving and unloading deliveries, stocking shelves, building displays, cleaning the floor, answering questions about Trader Joe's products, and just generally making sure that every customer has a fun, friendly and informative shopping experience
FOH Server
Stuff'd Dumpling Shop
03.2018 - 07.2019
- FOH Specialist
- Cashier: Any and all duties pertaining to register transactions
- Salad Maker: Making Salads in a timely, efficient and sanitary manner
- Following directions and using the appropriate amount of ingredients while following proper procedures in a timely and efficient manner
- Prep: Making sure everything in the salad/MOH area is properly stocked and prepped to company standards
- Online orders: Proficiently take phone and online app orders (Postmates, Caviar and Uber Eats) and package orders properly and in an efficient and timely manner
- Brand Ambassador: Having a broad understanding and knowledge of ingredients, Brand Message and overall gluten free cuisine knowledge
FOH Specialist
Sidewalk Grill
, USA
07.2016 - 03.2018
- Cashier: The first position I applied which entails all your normal cashier duties
- Salad Maker: We were also required to know how to make all the side salads and entree salads in a timely manner using proper portions and ingredients
- Prep: I was usually scheduled 9am to 4pm the first two hours the store was closed and it was my responsibility to properly stock all sides ( Hummus, Babagonush, Shirazi, Garlic, and all service items)
- Catering: I was also responsible for assisting my catering manager with organizing all the catering order preparations
- Loading and unloading: I was also responsible for the produce loading and retrieval from produce companies
- Phones: One of my other daily duties was taking care of phone and or App orders entering them in a timely and efficient manner
- Packing: My main job during peak business hours though was the packing and expo of all too go/catering orders during lunch rush
- So being able to package large orders in a timely and accurate manner under high pressure scenarios
In Room Dining Server
JW Marriott Chicago
Chicago, USA
01.2015 - 07.2016
- I had the privilege to be a member of a phenomenal room service team at one of the most luxurious hotels in Chicago
- I had several responsibilities which included prep such as polishing glassware, cleaning trays and folding napkins
- Our main responsibility was setting up room service trays in the appropriate manner and in a timely fashion also delivering the product to the guest in under thirty minutes
- We were also responsible for all amenities in house or out of house coordinating with pastries and the IRD kitchen to get the amenities out at the proper times
- We as a team were also responsible for any events scheduled in the Vice Presidential or Presidential suites (penthouse suites)
- We were also responsible for the retrieval of all room service trays and responsible for proper cleaning and disposal of leftover foods
- This was a union property so there was very strict rules on tardiness and overall work performance
FOH Trainer
TGI Fridays
01.2009 - 01.2015
- Host-Server-Expeditor-Cocktail Server-Bartender-FOH Trainer
- In my five plus year career with TGI FRIDAYS I have held and eventually became a trainer for every FOH position
- I have Excelled as a team leader leading the charge in two different locations being constantly invited to coaching training events
- I have mastered upselling and have the ability to multitask in stressful environments
- I have mastered the MICROS system and can handle any order taking system
- I'm willing and eager to help any co worker and understand the importance of teamwork
Education
Acting -
Florida School of the Arts
Theater Performance -
Edison State College
High school diploma or GED -
Skills
- Service
- Sales
- Hospitality
- Cash handling
- Daily specials memorization
- Order delivery practices
- Hostess support
- Team member support
- Food inspection
- Food and beverage pairings
- Take-out service
- Safe food handling
Personal Information
Authorized To Work: US
Timeline
Server/Waiter
Bottega Louie
11.2021 - 02.2025
Crew Member
Trader Joe's
08.2019 - 02.2021
FOH Server
Stuff'd Dumpling Shop
03.2018 - 07.2019
FOH Specialist
Sidewalk Grill
07.2016 - 03.2018
In Room Dining Server
JW Marriott Chicago
01.2015 - 07.2016
FOH Trainer
TGI Fridays
01.2009 - 01.2015
Acting -
Florida School of the Arts
Theater Performance -
Edison State College
High school diploma or GED -
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