Nicola Childress
Lufkin,TX
Summary
At Chili's Bar And Grill, I excelled as Head Bartender, mastering inventory management and elevating customer loyalty through exceptional service. My leadership significantly improved team performance, blending strong communication with a fast-learning approach to meet professional service standards. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am now looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Head Bartender
Chili's Bar And Grill
06.2010 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Lufkin High School
Lufkin, TXBasics
Angelina College
Lufkin, TXBachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Staff Training and Supervision
- Teamwork and Professionalism
- Honest and Dependable
- Strong Communication Skills
- Customer Service
- Retaining information
- Inventory
- Hospitality and Guest Service
- Professional Service Standards
- Fast Learner
Affiliations
- I am an active member of my church, Timber Creek Church, where I volunteer bi-weekly on the Kid Works Check-in team. I am also a member of our Encounter Team where I help to host and set up retreats.
Additional Information
References:
Tanis Adams- 936-585-3257
Travis McElroy- 936-229-8921
Elizabeth Henson- 936-225-2317
Timeline
Head Bartender
Chili's Bar And Grill
06.2010 - 06.2024
High School Diploma -
Lufkin High School
Basics
Angelina College
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Similar Profiles
Brittaney McCarthyBrittaney McCarthy
Manager's Assistant at Chili's Bar and GrillManager's Assistant at Chili's Bar and Grill
Alyssa WomackAlyssa Womack
To-Go Specialist at Chili's Bar and GrillTo-Go Specialist at Chili's Bar and Grill
Miguel GonzalezMiguel Gonzalez
Server/Bartender at Chili's Bar and GrillServer/Bartender at Chili's Bar and Grill
Ebony KoehlerEbony Koehler
Restaurant Server at Chili's Bar and GrillRestaurant Server at Chili's Bar and Grill
Austin EvettAustin Evett
Waitstaff Server at HerradurasWaitstaff Server at Herraduras