Nicolas Berdugo-Diaz
Sammamish,WA
Summary
Personable and organized with passion for delivering exceptional guest experiences. Brings strong understanding of event coordination and staff management, coupled with skills in problem-solving and effective communication. Committed to creating memorable events that exceed client expectations.
Overview
2
2
years of professional experience
Work History
Banquet Captain
Oki Golf
05.2024 - Current
- Supervised banquet staff to ensure efficient service during events.
- Coordinated setup and breakdown of event spaces for various functions.
- Assisted in food presentation for large gatherings.
- Trained new staff on service standards and operational procedures.
- Collaborated with kitchen teams to align service timing with meal courses.
- Managed guest relations, addressing inquiries and resolving issues promptly.
Cashier
Chipotle
10.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining and service areas.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction.
- Assisted team members in training new staff on operational procedures.
Education
Bachelor of Arts - Business Management
Seattle Pacific University
Seattle, WA06-2028
High School Diploma -
Skyline High School
Sammamish, WA06-2024
Skills
- Team management
- Staff training
- Multitasking and organization
- Clear communication
- Team member development
- Staff leadership
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in soccer and golf for overall physical and mental well-being
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Participating in cultural exchange programs and homestays
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Road Trips
- Playing Sports
Timeline
Banquet Captain
Oki Golf
05.2024 - Current
Cashier
Chipotle
10.2023 - 05.2024
Bachelor of Arts - Business Management
Seattle Pacific University
High School Diploma -
Skyline High School