Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Nicolas Bernal

Downey,CA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Denny's Restaurants Franchise Association
Anaheim, CA
11.2023 - 02.2024
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleaned tables and chairs to prepare dining area for next customers.

Server

PARCEROS
Bucaramanga, Santander
06.2021 - 12.2022
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Gimnasio Superior Empresarial Bilingue
Colombia
12-2022

Skills

  • Menu knowledge
  • Order management
  • Customer service
  • Conflict resolution
  • Food safety
  • Sales techniques

Accomplishments

  • Middle School and High School Scholarship.
  • Academic Excellence Award

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Food Handlers Certificate

Timeline

Server

Denny's Restaurants Franchise Association
11.2023 - 02.2024

Server

PARCEROS
06.2021 - 12.2022

High School Diploma -

Gimnasio Superior Empresarial Bilingue
Nicolas Bernal