Nicolas Delgado
Henderson,NV
Summary
Hard-working, enthusiastic, and dependable food server with over 12 years of experience. Exceeds expectations in successful providing fast, high-quality, and professional customer service to guests while upselling menu specialties, cocktail items. Dedicated to supporting the team and restaurant as a whole.
Overview
13
13
years of professional experience
Work History
Server
The Palm Restaurant
04.2021 - Current
- Extensive wine knowledge, handling, and pairing.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed job-specific competencies and performance.
- Trained employees on service details and efficiency.
Server Team Lead
Olive Garden Italian Restaurant
01.2011 - 01.2021
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Arts - Business Communications
College of Southern Nevada
Las Vegas, NV09.2024
Skills
- Dining Customer Service
- Wine Service
- Wine Pairings
- Food Sales and Promotion
- Service Prioritization
- Item Promotion
- High-Energy and Stamina
- Server Training
Timeline
Server
The Palm Restaurant
04.2021 - Current
Server Team Lead
Olive Garden Italian Restaurant
01.2011 - 01.2021
Associate of Arts - Business Communications
College of Southern Nevada
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