Nicolas Durband
McHenry,IL
Summary
Competent Product Specialist with more than 6 years of experiences working in customer services. Skilled in data collection, meeting customer needs, and contributing to a team. Proficient in brand position strategies and day to day product management.
Overview
11
11
years of professional experience
Work History
Product Specialist
Sherman Dodge
Skokie, IL
06.2022 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Chrysler, Dodge, Jeep, and RAM product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Product Specialist
Harvard Chevrolet, Buick And GMC
Harvard, IL
08.2021 - 06.2022
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Chevrolet, Buick, and GMC product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Product Specialist
Kunes Auto Sales & Service
Woodstock, IL
04.2019 - 07.2021
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Chrysler, Dodge, Jeep, and RAM product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Amazon Courier
Premier Delivery Services
Mundelein, IL
11.2016 - 03.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Laborer and Material Mover
Carlson Brothers Movers
Addison, IL
03.2011 - 09.2016
- Retrieved items from trucks for skilled professionals.
- Moved supplies and equipment to job site locations.
- Followed verbal and written instructions to properly move products.
- Observed safety regulations on job sites to minimize accidents.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Safely moved and delivered customer belongings to their new residence.
Education
High School Diploma -
Lake Zurich High School
Lake Zurich01.2011
Skills
- Analytical and Methodical
- Client Correspondence
- Microsoft Windows and Office
- Collaborative Team Player
- Resolving Problems and Incidents
- Judgment and Decision-Making
- Customer Engagement Strategies
Timeline
Product Specialist
Sherman Dodge
06.2022 - Current
Product Specialist
Harvard Chevrolet, Buick And GMC
08.2021 - 06.2022
Product Specialist
Kunes Auto Sales & Service
04.2019 - 07.2021
Amazon Courier
Premier Delivery Services
11.2016 - 03.2019
Laborer and Material Mover
Carlson Brothers Movers
03.2011 - 09.2016
High School Diploma -
Lake Zurich High School
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