Nicolas Escalera
Weston,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Comcast
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Data Entry
Invesclinic
02.2019 - 07.2021
- Audited production reports, tracking data entry and processing errors.
- Provided daily supervision, feedback and oversight to direct reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Bachelor of Science - Computer Science
Broward College
Fort Lauderdale, FL11.2024
High School Diploma -
Western High School
Davie, FL06.2018
Skills
- Recordkeeping Strengths
- Grammar
- Microsoft Word
- Customer Service
- Data Evaluation
- Microsoft Excel
- Problem-Solving Ability
- Spreadsheets
- Interpretation and Translation Services
- Computer Proficiency
- Calm and Professional Under Pressure
- Typing Proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Powerlifting and music production
Competed and plan to continue competing in powerlifting competitions including a 2nd place finish at a local junior powerlifting competition in 2020.
Produced for and assisted a few local hip-hop artists.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Comcast
09.2021 - 10.2022
Data Entry
Invesclinic
02.2019 - 07.2021
Bachelor of Science - Computer Science
Broward College
High School Diploma -
Western High School
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