Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicolas Garcia

Santa Fe

Summary

Dynamic Front of House Manager with expertise in guest relations and conflict resolution. Successfully enhanced team performance through effective staff management and training initiatives. Proven ability to foster positive dining experiences while ensuring health code compliance and efficient operations. Committed to delivering exceptional service and building lasting guest relationships. Known for fostering a work environment full of respect compassion and kindness!

Overview

7
7
years of professional experience

Work History

Front of House Manager

Paloma Restaurant
Santa Fe, NM
12.2021 - 11.2024
  • Partnered with back-of-house management in order to ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Worked on a variety of training models and processes to make our team a well oiled machine.
  • Budgeting, payroll and other fiscal responsibilities.


Admissions Coordinator

Life Healing Center
Santa Fe, NM
12.2020 - 12.2021
  • Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
  • Facilitated the extension of insurance benefits with insurance companies to ensure patients received ample care.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Server

Paloma Restaurant
Santa Fe, NM
08.2018 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.


Server

Dolina Restaurant
Santa Fe, NM
08.2017 - 08.2018
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.


Education

5 Years College Experience - Vocal Performance

Fort Lewis College
Durango, CO

High School Diploma -

Monte Del Sol
Santa Fe, NM
05-2012

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Employee scheduling
  • Health code compliance
  • Task delegation
  • Upselling strategies
  • Foreign language proficiency

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Front of House Manager

Paloma Restaurant
12.2021 - 11.2024

Admissions Coordinator

Life Healing Center
12.2020 - 12.2021

Server

Paloma Restaurant
08.2018 - 12.2020

Server

Dolina Restaurant
08.2017 - 08.2018

5 Years College Experience - Vocal Performance

Fort Lewis College

High School Diploma -

Monte Del Sol

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Nicolas Garcia