Summary
Overview
Work History
Education
Skills
Accomplishments
Interests/Hobbies
Timeline
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Nicolas Hendren

Phoenix,AZ

Summary

Results-driven sales professional with a proven track record in third-party food delivery sales and operations management. Adept at building strategic partnerships, driving revenue growth, and optimizing operational efficiency. Leverages four years of Air Force experience to bring a disciplined, goal-oriented approach to problem-solving and teamwork. Passionate about delivering value-driven solutions to clients and fostering long-term business relationships.

Overview

8
8
years of professional experience

Work History

Account Executive

Grubhub
07.2024 - 02.2025
  • Achieved over 300% quota attainment during 'ramping' period.
  • Averaging 218% quota attainment in 2025.
  • Consistent top five performer on a team of 20 Account Executives.
  • Consistently achieve the highest success rate on my team in signing accounts to the platform at premium commission packages, contributing significantly to overall revenue growth.
  • Managed complex sales cycle from start to finish, often involving multiple decision makers and multiple meetings.

Operations Manager

Walmart
07.2023 - 07.2024
  • Directly Supervised four team leads, while indirectly supervising 60-70 associates.
  • Analyzed and reported on key performance metrics to senior field management and home office; implementing plans to affect these metrics.
  • Decreased hourly turnover by 36% in four months by implementing new leadership policies.
  • Increased number of service audits from below district average to best in the district.
  • Worked directly with vendors to optimize product placement and sales.
  • Increased associate use of Walmarts internal "UpFront" app to 100%, something the market had been struggling with.


Operations Manager

MC USA
09.2020 - 07.2023
  • Supervised multiple members fostering a motivated team.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Provided regular feedback and coaching to team members, helping them develop their skills and achieve their goals.
  • Managed the P/L for the operations and sales members, ensuring that the team was profitable and that costs were controlled.
  • Managed the procurement of all products and materials, ensuring that they were delivered on time and within budget. Negotiated freight costs saving company 8% freight costs.
  • Manged company Point of Sales system (Smartwerks)
  • Increased OTIF rates by ~4% by improving communication channels with suppliers by providing them real time access to our inventory.

Senior Airman

United States Air Force
12.2016 - 09.2020
  • Sole manager of 27 Rapid Response Deployment Kits (RRDK's) and 15 unit type codes valued at $4.1M.
  • Oversaw 3-5 airmen and multiple contractors.
  • Sole buyer for entire Special Operations Forces Medical Element (SOFME), purchasing training supplies and medical equipment from multiple sources.
  • Collaborated with multiple agencies daily to accomplish complex tasks and remain compliant with regulations and requirements.
  • Prepared and maintained comprehensive readiness reports to highlight developments for management review.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Education

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ
11-2025

Certificate - Logistics And Materials Management

Logistics Technical School, Department of Defense
Fort Sam Houston, Texas
12.2016

Skills

  • Prospecting and Lead Generation
  • Sales Process
  • Market Analysis
  • Sales Force
  • Logistics/Supply Chain
  • Pipeline Management
  • POS Software

Accomplishments

    Air Force Commendation Medal

    Air Force Humanitarian Medal

    Airman of the Quarter (Group level, competing with hundreds of airmen)

    Senior Airman BTZ (Competitive early promotion)

    AMSUS Logistics Team of the Year Award

    27 Special Operations Wing Top III Hard Charger

Interests/Hobbies

The Gig Economy 

Aviation (I hold a private pilots license)

Traveling

Hiking

Trying new restaurants






Timeline

Account Executive

Grubhub
07.2024 - 02.2025

Operations Manager

Walmart
07.2023 - 07.2024

Operations Manager

MC USA
09.2020 - 07.2023

Senior Airman

United States Air Force
12.2016 - 09.2020

Bachelor of Science - Business Administration

Grand Canyon University

Certificate - Logistics And Materials Management

Logistics Technical School, Department of Defense
Nicolas Hendren