Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Herrera

North Salt Lake,UT

Summary

Proven track record of excellence with United Airlines, adept in customer service and first aid, showcasing strong work ethic and reliability. Excelled in high-pressure roles, significantly enhancing passenger satisfaction and safety. Demonstrated exceptional adaptability and problem-solving skills, ensuring seamless operations during emergencies.

Overview

4
4
years of professional experience

Work History

Flight Attendant

United Airlines
06.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Provided exceptional in-flight service to enhance passenger satisfaction and address individual needs.

911 Emergency Dispatcher

Bountiful City
08.2020 - 06.2023
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Education

Associate of Science - Aviation

Utah Valley University
Orem, UT
05.2025

High School Diploma -

Wendover High School
Wendover, UT
05.2015

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendant

United Airlines
06.2023 - Current

911 Emergency Dispatcher

Bountiful City
08.2020 - 06.2023

Associate of Science - Aviation

Utah Valley University

High School Diploma -

Wendover High School

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Nicolas Herrera