Nicolas Herrera
North Salt Lake
Summary
Dynamic professional with extensive experience as a Flight Attendant at United Airlines and a 911 Emergency Dispatcher. Proven ability to deliver exceptional customer service and maintain safety procedures under pressure. Skilled in conflict resolution and first aid, ensuring passenger satisfaction and effective emergency response in high-stress situations. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
06.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Provided exceptional in-flight service to enhance passenger satisfaction and address individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Assisted passengers with boarding and disembarking procedures for smooth transitions.
911 Emergency Dispatcher/ Dispatch Instructor
Bountiful City
Bountiful
08.2020 - 06.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Collaborated with colleagues to design curriculum improvements and teaching strategies.
Education
Associate of Science - Aviation
Utah Valley University
Orem, UT05-2026
High School Diploma -
Wendover High School
Wendover, UT05.2015
Skills
- Customer service
- Strong work ethic
- First aid
- Conflict resolution
- Reliability and punctuality
- Safety procedures
- Emergency procedures
- Training and coaching
Languages
Spanish
Native/ Bilingual
Certification
- Emergency Medical Dispatcher
- Emergency Fire Dispatcher
- Emergency Police Dispatcher
- Utah POST Certified Dispatcher
- Nevada POST Certified Dispatcher
- APCO Certified Dispatch Instructor
Timeline
Flight Attendant
United Airlines
06.2023 - Current
911 Emergency Dispatcher/ Dispatch Instructor
Bountiful City
08.2020 - 06.2023
Associate of Science - Aviation
Utah Valley University
High School Diploma -
Wendover High School
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