Nicolas Hoover
Scottsdale,AZ
Summary
Adept at ensuring passenger safety and satisfaction, my tenure at Mesa/Us Airways showcased my ability to manage emergencies and adapt to changing situations with a positive demeanor. Excelling in customer service and emergency procedures, I consistently enhanced the travel experience, demonstrating reliability and a strong work ethic without compromising professional appearance or adherence to FAA regulations.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Mesa/Us Airways
10.1999 - 05.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
South Mountain High School
Phoenix, AZ05.1996
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Cultural Awareness
- Passenger Assistance
- Interpersonal communications
- Flight safety
- FAA Regulations
- Emergency Situations Management
- Emergency Response Coordination
- Multilingual Skills
- Company policy adherence
French speaker
I was a LOD (Language of destination) Flight Attendant French/english
Languages
French
Professional Working
Timeline
Flight Attendant
Mesa/Us Airways
10.1999 - 05.2017
South Mountain High School
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