Nicolas Matthews-Forte
Bridgewater,MA
Summary
Dynamic and approachable professional with a proven track record of delivering high-quality customer service and excellent communication. Skilled in fostering positive guest experiences and adept at leading teams to enhance operational efficiency. Committed to continuous personal and professional development to better serve clients and contribute positively to the workplace. I take every aspect of my job seriously, a great example being bagging groceries for my first job. I wasn't naturally better than anyone else, however I took that part of my job seriously and continuously trained and attempted to improve. I got so good I was entered into the nation-wide bagging competition, getting first place amongst the whole company of Roche Bros, and attaining second place in the state finals. I am not only including this because I am proud of my accomplishment, but to highlight the fact that I have taken my job seriously since I was young and just starting to work, and that behavior hasn't diminished in any way shape or form. I strive to become not only an integral member of your team, but a contributing and well integrated member. I always endeavor to work WITH people as fellow human beings and treat them with the respect and dignity they deserve as fellow co-workers, this is the main reason you can see in my work history I am routinely promoted to a management position. Thank you for taking your time and reading this resume.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Cumberland Farms
West Bridgewater, MA
02.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Guest Service Associate
Cumberland Farms
West Bridgewater, MA
12.2018 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained cleanliness of store including countertops, registers, windowsills and floors.
Front End Manager
Roche Bros. Supermarkets
Bridgewater , MA
02.2014 - 10.2018
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Created daily work schedules for staff members according to the needs of the business.
- Coached team members on customer service techniques and provided feedback on performance.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Managed store opening and closing procedures and maintained strict financial controls.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed team member performance and developed improvement plans for weak points.
Kitchen Manager
Boy Scouts of America
Northwood, NH
06.2014 - 08.2014
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Oversaw daily operations of the kitchen including meal preparation, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Steward
Boy Scouts of America
Northwood, NH
06.2014 - 08.2014
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Assisted with unloading delivery trucks and putting away stock.
- Organized storage spaces in order to maximize efficiency while minimizing waste.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Floor Associate
Roche Bros. Supermarkets
Bridgewater , MA
01.2012 - 02.2014
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Bagged groceries for customers quickly and accurately.
- Provided excellent customer service by answering questions about products and services.
- Assisted with stocking shelves when necessary.
- Greeted customers entering the store with a friendly attitude.
- Maintained cleanliness of checkout area including floors, counters, and shelves.
Education
High School Diploma -
Bridgewater-Raynham Regional
Bridgewater, MA06.2014
Some College (No Degree) - General Studies
Massasoit Community College
Brockton, MASkills
- Operations Oversight
- Store Organization
- Stock Management
- Customer Relations
- Team Building and Leadership
- Verbal and Written Communication
- Sales and Marketing
- Work Planning and Prioritization
- Relationship Building and Management
- Customer Experience
Awards
- Awarded Best Bagger of Roche Bros in 2015 and 2nd place in the State Bagging Championship
- Became an Eagle Scout in 2012
Timeline
Assistant Store Manager
Cumberland Farms
02.2022 - Current
Guest Service Associate
Cumberland Farms
12.2018 - 02.2022
Kitchen Manager
Boy Scouts of America
06.2014 - 08.2014
Steward
Boy Scouts of America
06.2014 - 08.2014
Front End Manager
Roche Bros. Supermarkets
02.2014 - 10.2018
Floor Associate
Roche Bros. Supermarkets
01.2012 - 02.2014
High School Diploma -
Bridgewater-Raynham Regional
Some College (No Degree) - General Studies
Massasoit Community College
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