Nicolas Perez
Gardena,CA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
United Clean Trucks
01.2021 - Current
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Scheduled deliveries and pickups according to customer needs.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Monitored vehicle locations to coordinate timely arrivals.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
Scale House Clerk
Robs Roll Off & Recycling
07.2020 - 01.2021
- Improved efficiency by streamlining scale house operations and implementing new procedures.
- Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Weighed and measured [Type] materials and updated records with collected data.
- Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
Education
High School Diploma -
Magnolia Science Academy
Carson, CA06.2020
Skills
- Schedule Management
- Route Planning and Adjustment
- Customer Service
- Critical Thinking
Languages
Spanish
English
Timeline
Dispatcher
United Clean Trucks
01.2021 - Current
Scale House Clerk
Robs Roll Off & Recycling
07.2020 - 01.2021
High School Diploma -
Magnolia Science Academy
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