Nicolas Rincon
Dodge City
Summary
Dynamic Assistant Store Manager with expertise in customer service, team leadership, and inventory management. Proven ability to enhance customer satisfaction and optimize store operations.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Midas
Dodge City
08.2024 - Current
- Assisted in managing daily store operations and employee schedules.
- Implemented customer service initiatives that improved client satisfaction and loyalty.
- Trained new staff on company policies and service standards.
- Coordinated inventory management to maintain optimal stock levels.
- Monitored sales performance and provided actionable feedback to enhance team effectiveness.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with management on promotional events and marketing strategies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified operational inefficiencies and executed solutions that streamlined processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Delivery Driver
FedEx
Dodge City
03.2022 - 08.2024
- Delivered packages promptly to designated locations within assigned routes.
- Operated delivery vehicles following safety protocols and traffic regulations.
- Loaded and unloaded packages, ensuring proper handling during transit.
- Communicated with dispatch regarding traffic issues and delivery updates.
- Maintained accurate delivery logs and documentation for records.
- Provided excellent customer service by addressing inquiries and concerns.
- Conducted vehicle inspections to ensure safe and efficient operations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
Water Utility Worker
City of Dodge City
Dodge City
2020 - 2022
- Operated machinery for daily utility maintenance tasks efficiently and safely.
- Maintained cleanliness of public areas by performing routine janitorial duties.
- Conducted inspections of equipment to ensure proper functionality and safety compliance.
- Collaborated with coworkers to complete service requests in a timely manner.
- Utilized city tools and equipment for landscaping and grounds maintenance tasks.
- Followed safety protocols while handling hazardous materials in various work environments.
- Organized tools, equipment and supplies necessary to complete assignments.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Implemented troubleshooting techniques to resolve issue.
Education
High School Diploma -
Dodge City High School
Dodge City08-2018
Skills
- Store operations
- Inventory management
- Sales analysis
- Cash handling
- Customer service
- Customer experience
- Customer relations
- Customer engagement
- Staff training
- Hiring and training
- Staff supervision
- Team leadership
- Performance evaluation
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Assistant Store Manager
Midas
08.2024 - Current
Delivery Driver
FedEx
03.2022 - 08.2024
Water Utility Worker
City of Dodge City
2020 - 2022
High School Diploma -
Dodge City High School