Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolas Steele

La Habra

Summary

Dynamic Store Manager with a proven track record at Yogurtland, excelling in personnel development and operational budgeting. Successfully launched staff engagement programs, enhancing team collaboration and performance. Skilled in inventory control and fostering a positive work culture, driving operational excellence and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Store Manager

Yogurtland
10.2023 - Current
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Manager

UPS
04.2022 - 09.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager of Operations

Loves Travel Stop
04.2018 - 03.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

High School Diploma -

Anna High School
Anna, TX
06-2013

Skills

  • Personnel development
  • Operational budgeting
  • Store operations oversight
  • Promotional planning
  • Hourly shift management
  • Customer response
  • Accurate cash handling
  • Bank and safe deposits
  • Inventory control
  • Store operations
  • Culture development
  • Budget development
  • Relationship building and management
  • Store merchandising
  • Advertising and marketing
  • Staff supervision
  • Shift checklists
  • Team building
  • Team motivation
  • Friendly and positive
  • Store opening and closing procedures
  • Store displays
  • Bank deposit procedures
  • Loss prevention
  • Training and mentoring
  • Delegating work
  • Cash management
  • POS systems
  • Systems and software expertise
  • Special events
  • Vendor management
  • Employee supervision and motivation

Timeline

Store Manager

Yogurtland
10.2023 - Current

Manager

UPS
04.2022 - 09.2023

Manager of Operations

Loves Travel Stop
04.2018 - 03.2023

High School Diploma -

Anna High School

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