Nicolaus Gyves
Claremore,OK
Summary
Dynamic leader with a proven track record, excelling in strategic sales and team development. Expertise in operations management and employee motivation led to annual revenue growth and enhanced customer loyalty. Skilled in inventory control, fostering a culture of continuous improvement and high performance among the team.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Hideaway Inc.
Claremore
08.2025 - Current
- Supported daily operations by coordinating team schedules for up to 60 employees.
- Engages and communicates with staff in unique ways to implement changes to operations.
- Assists in training new staff on customer service protocols and operational procedures.
- Implemented inventory management systems to enhance product availability and reduce waste.
- Analyzed customer feedback to identify service improvement opportunities and enhance satisfaction.
Director of Outside Sales
Chick-fil-A
Claremore, OK
02.2024 - 08.2025
- Developed and executed strategic sales plans to achieve revenue growth targets.
- Guardian of The Brand 2024
- Trained and mentored sales team to enhance performance and customer engagement.
- Used critical thinking and flexibility to levy strategic advantage in the community.
- Analyzed market trends to identify new business opportunities (Caterings annd ADP’s) and competitive advantages.
- Fostered strong relationships with key clients to drive repeat business and loyalty.
- Finalized sales deals and contracts.
- Conducted regular performance evaluations for team members, providing constructive feedback and support for improvement.
- Coordinated with internal departments such as finance, logistics, and customer service to ensure seamless execution of orders from start to finish.
- Assisted in the onboarding process of new sales team members by sharing expertise on product knowledge, company culture, and best practices in selling techniques.
Senior General Manager
Five Guys Burgers and Fries
Tulsa, OK
02.2020 - 03.2024
- Led operational excellence initiatives to improve service efficiency and customer satisfaction.
- Directed sales strategies to consistently generate $55,000 in weekly revenue.
- Managed staff training programs to enhance team performance and employee retention.
- Oversaw inventory management processes, optimizing supply chain efficiency and reducing waste.
- Mentored 6 junior managers in leadership development and operational best practices.
- Ensured 40 employees were in compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Received 7 perfect Steritech food safety audits in a row.
- Received 13 perfect months of SecretShopper customer satisfaction audits
Corporate Training Manager
Tacos 4 Life
Multiple
01.2017 - 02.2020
- Facilitated workshops on customer service excellence and operational efficiency.
- Collaborated with leadership to assess training needs and align programs with organizational goals.
- Evaluated training effectiveness through feedback and weekly performance assessments.
- Mentored junior trainers, enhancing their delivery techniques and engagement strategies.
- Developed instructional materials, including videos, presentations, and manuals, ensuring clarity and consistency across all training content.
- Increased employee annual retention rates by 17%, offering targeted training initiatives that addressed specific skill gaps.
- Managed weekly, monthly, and annual budgets effectively while still maintaining high-quality education standards in all corporate training endeavors.
- Created a culture of continuous learning by promoting professional development opportunities within the company.
- Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
- Mentored up to 40 junior team members in the development and execution of their own training initiatives, fostering a sense of ownership and pride in their work.
- Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussions.
- Tracked employee progress with electronic journaling, throughout their educational journey, providing timely feedback and support as needed.
Baseball Groundskeeper
Arkansas State University
Jonesboro
08.2016 - 04.2017
- Maintained landscape aesthetics through regular mowing, trimming, and planting activities.
- Operated landscaping equipment including mowers, chainsaws, trimmers, and blowers to ensure efficient grounds upkeep.
- Worked through inclement weather, and strategized quickly to protect the fields.
- Collaborated with teams to prepare facilities for events, ensuring optimal conditions for visitors.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
Education
Bachelor of Science - Political Science And Government
Arkansas State University
JonesboroHigh School Diploma -
East Nicolaus High School
Nicolaus, CA06.2016
Skills
Staff management
Inventory control
Operations management
Team leadership expertise
Resource allocation
Program administration
Budgeting expertise
Training and development skill
Effective leader
Employee motivation
Decision-making
Payroll administration and timekeeping
Accomplishments
2015-2016 FFA Sierra Buttes Sectional Treasurer
2016- Received my Eagle Scout rank
2016 Senior Project Completion: Raise Guide Dog for Canine Companions for Independence
2017 Member of Kappa Sigma Fraternity
2018 John Muir Trail thru-hike completed
2022 Ozark Highlands Trail thru-hike completed
2023 Volunteered with City of Claremore Parks to help pioneer and blaze our local mountain bike trails.
References
Dusty Gyves- Uncle and Life Coach
Current Division Chief with CalFire
Phone: +1 (530) 941-8858
Scott Lytle- Direct Supervisor
Hideaway Inc., General Manager
Phone: +1 (918) 829-0500
Email: Scott.Lytle@hideawaypizza.com
Stacee Hargett- Former Supervisor
Saracen Casino and Resort, Food and Beverage Director
Phone: +1 (501) 218-4645
Email: Staceehargett23@gmail.com
Alexzandrea McMahon- Former Coworker
Five Guys Burgers and Fries, General Manager
Phone: +1 (707) 246-9794
Email: bioshockbabe89@gmail.com
Gabriel Powell- Former Employee
Chick-Fil-A
Phone: +1 (918) 981-0459
Email: Powell.gabriel05@gmail.com
Timeline
Assistant General Manager
Hideaway Inc.
08.2025 - Current
Director of Outside Sales
Chick-fil-A
02.2024 - 08.2025
Senior General Manager
Five Guys Burgers and Fries
02.2020 - 03.2024
Corporate Training Manager
Tacos 4 Life
01.2017 - 02.2020
Baseball Groundskeeper
Arkansas State University
08.2016 - 04.2017
Bachelor of Science - Political Science And Government
Arkansas State University
High School Diploma -
East Nicolaus High School