Nicole Abrams
Port Saint Lucie,FL
Summary
Experienced Practice Manager with a proven track record of leading teams in a healthcare environment. Demonstrated success in receiving positive job performance reviews, showcasing strong problem-solving skills, and talent for developing and implementing innovative workflows.
Overview
21
21
years of professional experience
Work History
JMCPG Physician Practice Manager
JUPITER MEDICAL CENTER
02.2015 - Current
- Manage daily practice operations to include quality, productivity, and cost control.
- Support customer satisfaction and team member goals by collaborating with leadership and implementing process improvement techniques.
- Maintain compliance with HIPAA, OSHA, Joint Commission standards.
- Liaised with referring community and medical reps for optimal patient care.
- Participate in business development and marketing plans to grow the practice alongside the organization.
- Collaborate with leadership on revenue cycle performance, including recovery loss. Billing and coding, pre-service authorizations, denials and upfront collections.
- Serve in work groups to improve practice and business relations.
- Support physician and team member morale and development.
Patient Access Supervisor
JUPITER MEDICAL CENTER
03.2017 - 09.2022
- Leading a team of 37, oversaw the Pre-Registration and Authorization teams by providing leadership, support, direction and focus of daily operations.
- Coordinate the development and professional growth of the direct reports.
- Act as a resource to the scheduling staff, extensive knowledge in scheduling system, protocols, and medical necessity guidelines.
- Assist in application training across the organization as a Superuser.
- Assist in system integration and workflow process.
- Built close professional working relationships with Process Improvement and Decision Support helping to create efficient and organized workflows.
- Monitor productivity and quality review metrics for Pre-Registration and Authorizations team.
- Educate, mentor and coach team members on policy and procedure.
- Oversee departmental operations accurately to include time keeping, and team schedules.
Insurance/Authorization Specialist
JUPITER MEDICAL CENTER
02.2015 - 03.2017
- Secured authorizations for all outpatient services including Specials / Interventional procedures.
- Submitted denial appeals for payment and processing.
- Coordinated and implemented processes for new special services such as the Y-90 procedure.
Registration Supervisor
FLORIDA OPEN IMAGING CENTERS, LLC
05.2004 - 02.2015
- Monitored department activities and provided coaching and feedback to team members when appropriate.
- Supervised, evaluated, and motivated staff of 20 team members to achieve maximum performance on daily basis in the authorization, scheduling, and registration areas.
- Met and exceeded team member goals around patient wait times, collections, denial rates and medical necessity with various insurance payers.
- Worked closely with business office and imaging facility leadership team to implement, motivate, and engage team members to accomplish company's goals and objective.
- Worked with system analyst during EMR system integration. Merged freestanding facility database with Hospital database after company buyout.
- Designed and implemented process changes for Authorization, Registration and Patient Intake.
Education
Diploma - undefined
Santaluces Community Highschool
Skills
- Patient/Team Member Satisfaction
- Leadership Support
- Team Building
- Revenue Cycle
- Communication
- Process Improvement
Timeline
Patient Access Supervisor
JUPITER MEDICAL CENTER
03.2017 - 09.2022
JMCPG Physician Practice Manager
JUPITER MEDICAL CENTER
02.2015 - Current
Insurance/Authorization Specialist
JUPITER MEDICAL CENTER
02.2015 - 03.2017
Registration Supervisor
FLORIDA OPEN IMAGING CENTERS, LLC
05.2004 - 02.2015
Diploma - undefined
Santaluces Community Highschool
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