Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE ANDREWES

NICOLE ANDREWES

Norfolk,VA

Summary

Capable Bartender that is passionate, friendly, open and committed to building customer base by providing positive service experience.. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

7
7
years of professional experience

Work History

Bartender and Server

Mermaid Winery
04.2021 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Bartender

Headlights
06.2020 - Current
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.



Bartender

Silver Slipper
10.2016 - 03.2020
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Paralegal Certification - Legal Studies

Duquesne University
Pittsburgh, PA
03.2023

Associate of Arts - Studio Arts

Tidewater Community College
Norfolk, VA
06.2016

Skills

  • Beverage Preparation
  • Food Service
  • Customer Service Expertise
  • Sales Expertise
  • Highly Reliable
  • Responsible Alcohol Service
  • Liquor, Beer, and Wine Knowledge
  • Outgoing Personality
  • Clear and Effective Communication
  • Service-Oriented Mindset
  • ABC Standards
  • Strong Multitasking
  • Team Player Attitude

Timeline

Bartender and Server

Mermaid Winery
04.2021 - Current

Bartender

Headlights
06.2020 - Current

Bartender

Silver Slipper
10.2016 - 03.2020

Paralegal Certification - Legal Studies

Duquesne University

Associate of Arts - Studio Arts

Tidewater Community College

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NICOLE ANDREWES